Desktop Engineer (UAE)

Vatic Labs•New York, NY

17d

About The Position

Our Systems Engineering team is seeking a talented IT Systems Engineer to work across a broad range of technologies and liaise across multiple areas of the business to support incidents, problems, and requests. You will be responsible for answering IT requests via phone, email, live chat, or Slack, and explaining solutions in technical and nontechnical terms. Given our plans for growth, there is a tremendous opportunity for contribution and expansion of your skills in this role. In this role, you will be responsible for:

Requirements

Earned or will earn a Bachelor’s Degree
3+ years of relevant experience supporting a small team
Excellent customer service in face-to-face, telephone and electronic interaction with clients
Good language and communication skills
Problem-solving mentality/attitude
Relevant certifications such as Microsoft/Comptia and Cisco
Good understanding of computer support and troubleshooting
Knowledge of Windows 10/11, Mac OSx and Linux Operating System
Ability to work in a team
Ability to prioritise projects

Nice To Haves

Basic scripting knowledge (Bash, Python)
Familiarity with ticketing systems (Jira, Asana)
Exposure to identity management ( Google Workspace, FreeIPA)
Basic networking concepts (DHCP, DNS, switching, Wi-Fi)

Responsibilities

End-User Support
Respond to IT support requests via Slack, email, phone, and in person
Troubleshoot and resolve issues with laptops, desktops, software, and network connectivity
Install and support printers, scanners, and other peripherals
Provide support for macOS, Windows and Linux systems
Device & Inventory Management
Order, receive, image, configure, and deploy laptops and accessories
Wipe, reimage, and prepare devices for reuse or offboarding
Maintain accurate hardware and peripheral inventory
Coordinate forensic imaging when required
Google Workspace & Collaboration Tools
Assist users with Gmail, Drive, Docs, Sheets, and Slides
Manage Google Groups, Shared Drives, and 2-factor authentication enrollment
Support Slack accounts, Office 365, and other collaboration tools
Network & Security Support
Provide basic Wi-Fi and office network troubleshooting
Assist with CrowdStrike administration and monitoring
Support compliance with internal security requirements
Operational & Administrative Tasks
Assist with employee onboarding and offboarding
Document issues and solutions clearly and consistently
Follow and improve standard operating procedures
Maintain and update internal knowledge base articles
Identify opportunities for system or process improvements
Office & A/V Support
Assist with desk setups, equipment moves, and office relocations
Support Zoom conferencing, A/V equipment, and external meeting setups
Mobile Device Management
Help manage iOS and Android devices using MDM platforms
Support end users with device setup and troubleshooting