DESKTOP ENGINEER

Sally Beauty Holdings•Plano, TX

28d•Hybrid

About The Position

Desktop Engineer This Position is hybrid working 3 days a week in the SBH Support Center located in Plano, Texas (Legacy West) About Sally Beauty Holdings, Inc. At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and distributing professional beauty supplies across 11 countries through our Sally Beauty and Beauty Systems Group businesses. Sally Beauty offers products for hair color, hair care, nails, and skin care to retail customers looking for salon quality products at a value price. Beauty Systems Group, branded as Cosmo Prof or Armstrong McCall stores, along with its direct sales consultants, sell professionally branded products intended for use and resale by salons to retail consumers. About the role This role provides technical support for the organization's computer hardware, software, and systems. Their responsibilities include troubleshooting, maintaining, and installing computer systems, as well as providing user support and training.

Requirements

A bachelor's degree in computer science or a related field, and experience in desktop support or a related role
Strong knowledge of computer hardware, operating systems (Windows, macOS, etc.), software applications, networking, and security protocols
Ability to diagnose and resolve complex technical issues using diagnostic tools and methodologies.
Excellent verbal and written communication skills to effectively interact with users and other IT associates
Ability to provide excellent customer service and manage user expectations
Ability to analyze problems, identify solutions, and implement them effectively
Ability to manage multiple tasks, prioritize issues, and meet deadlines

Responsibilities

Troubleshooting and Problem Solving: Diagnosing and resolving hardware, software, and network issues for end-users.
System Maintenance: Installing, configuring, and maintaining computer systems, including hardware and software updates, security patches, and system backups.
User Support: Providing technical assistance and training to users on hardware, software, and IT procedures.
Hardware Management: Installing, repairing, and replacing computer hardware and peripherals.
Software Management: Installing, updating, and troubleshooting software applications.
Documentation: Creating and maintaining documentation for desktop configurations, procedures, and user guides.
Security: Ensuring system security by implementing security protocols and resolving security breaches.
Collaboration: Working with other IT teams and vendors to resolve complex issues and implement new technologies.
Project Involvement: Participating in IT projects related to desktop systems, such as software rollouts or hardware upgrades.
User Account Management: Managing user accounts, permissions, and access rights.