Desktop Engineer

Menasha • Menasha, WI

15h • Onsite

About The Position

The Desktop Engineer will design, develop, implement and maintain all PC, desktop, laptop, and software related services. An emphasis will be placed on supporting Windows Desktop Deployment strategies via SCCM, along with a best practice for lifecycle management of firmware, operating system, applications and related hardware. Location: Candidates must reside in the state of Wisconsin for consideration. This position is eligible to work in-person at our office in Menasha. Hours: 1.0 FTE, 40 hours per week, 8am - 5pm Monday through Friday, on-call, after hours SME support required Check out our 2024 Community Report to learn a little more about the difference our employees make in the communities we live and work in. As an employee, you will have the opportunity to work hard and have fun while getting paid to volunteer in your local neighborhood. You too, can be part of the team and making a difference. Apply to this position to learn more about our team.

Requirements

• BS Degree in Computer Science, or equivalent work experience in desktop support required
• 5+ years in PC support including tablet, laptop, desktop, and mobile support
• 5+ years in centralized MDM management of mobile device management
• 5+ years in Security Management of desktop environment.
• 5+ years Active Directory administration experience
• 3+ years working with ITIL Practices or similar enterprise experience

Responsibilities

• Develop structured and stable PC/mobile device deployment and management solutions
• Phone support skills a must for management of remote workforce
• Provide solutions for security enhancements and management of the environment
• Provide weekly, monthly, and on demand KPI reporting
• Develop, review, and maintain all documentation SOP’s and user documentation
• Adhere to all corporate policies and SOP’s
• May be involved in desktop engineering and support for root cause analysis or oversight of key issues
• Additional responsibilities as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees