Desktop Engineer

Andersen Windows • Oak Park Heights, MN

220d • $88,235 - $136,765

About The Position

At Andersen, we pride ourselves on our core values of Humility, Ownership, Meaningful connection, and Expertise - HOME. Headquartered in Bayport, Minnesota, Andersen Corporation is the largest window and door manufacturer in North America. We're focused on bringing more light into people's lives by helping them create healthier, happier spaces to build memories and do what they love. This applies to our team, too. In 2024, we were recognized as one of Newsweek's America's Greatest Workplaces for Women and Newsweek's Most Trustworthy Companies in America. Earning the 2024 ENERGY STAR Partner of the Year—Sustained Excellence Award, Andersen is also committed to environmental health and sustainability. No matter your role, you'll have the opportunity to make a difference at Andersen. The Desktop Engineer will act as an advanced-level resource who works closely with the senior desktop Engineer and IT Architects. They provide direction and team leadership to solve problems, implement projects, and resolve issues for employees using enterprise endpoint management solutions. This candidate will work on a team responsible for endpoint configuration enablement, request fulfillment, and Incident Management.

Requirements

• Advanced knowledge of core Infrastructure services and functions (DNS, DHCP, LDAP, etc.)
• Advanced experience with Virtualization configuration, support, and deployment.
• Advanced experience with various Software deployment methodologies. (Patching, Packaging, Deployment)
• Advanced knowledge of system performance measuring and monitoring. (EventViewer, Enterprise Systems Management Logs, Server Logging)
• Advanced-level understanding of networking infrastructure (LAN, WAN, VPN) and protocols (TCP/IP, WINS).
• Bachelor's Degree in Computer Science or 2-Year Associate Degree in Computer Science AND 4+ years experience with Enterprise Systems Management Solutions in Mid-size to Large Enterprises or equivalent work experience and technical training

Responsibilities

• Providing framework and design of current and future imaging solutions for multiple hardware platforms, including Microsoft Windows, Apple iOs and macOS, and Linux
• Work with IT teams to establish standards for security and connectivity of Operating System platforms and tools to monitor and manage them
• Aid in the development and deployment of Group Policy administration footprint and communicating their use to the Desktop Engineering team and Support Teams
• Manage, implement, and enable Software standards and deployment methods for the organization
• Liaison with support teams to discuss support issues and problem management. Assign resources and follow-up tasks for resolution. Provides advanced technical expertise.
• Participate in 24/7 on-call rotation
• Perform Process Improvements and analysis of processes on a regular basis to reduce spend, complexity, and problem management.
• Other duties as assigned by Manager or Team Lead

Benefits

• 401 (k) Plan, Employer Fixed Contributions & Company Matching
• Profit Sharing
• Medical, dental, prescription, vision coverage
• Tax-advantaged accounts for healthcare expenses
• Life Insurance
• Paid Time Off, Paid Holidays
• Paid Maternity Leave & Paid Parental Leave
• Dependent Care Flexible Spending Account
• Career Growth Planning & Nationwide Career Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Wood Product Manufacturing
• Education Level: Bachelor's degree