Desktop Engineer Temp

Ropes & Gray Llp•New York, NY

4d•Hybrid

About The Position

This is a temporary position within the IT department, responsible for managing the tickets, extensive troubleshooting, and management of desktop systems. This would include Litera products, desktop management systems, application distribution systems and methodologies, specification and testing of workstation equipment, development of workstation/laptop client processes and procedures, and management of application upgrades and installations.

Requirements

Bachelor degree and 5-7 years experience in desktop field
Strong working knowledge of enterprise class security protection platforms
Strong working knowledge of software and image distribution tools such as Microsoft SCCM and Intune
Understanding of scripting and other automation methods
Proficient in Microsoft Windows as a Service operating systems
Understanding of the desktop's role in an enterprise networked environment
Strong verbal and interpersonal skills
Strong analytical and problem solving skills
Strong customer service skills
Strong leadership skills
Must demonstrate the ability to maintain strict confidentiality of the firm's internal and personnel affairs.
Ability to influence at all levels of the organization.
Must be a self-starter who understands the details within a much larger content.
Ability to work effectively in a culturally and educationally diverse environment
Ability to work in a teamwork/collaborative style and environment.
Must be creative and flexible in order to respond quickly and positively to shifting demands and opportunities; ability to work under tight deadlines and handle multiple, detailed tasks.
Must be a team-oriented person who can share information, goals, opportunities, successes and failures with the appropriate parties.
Ability to organize, plan and carry out multiple related activities.
Must pay attention to details and have the ability to follow up and follow through.
Ability to work effectively in a multi-office environment.

Responsibilities

Manage all aspects of escalated tickets, including troubleshooting, routing to other team members and follow up/communication, with an emphasis on customer service.
Work with vendors to resolve application or platform problems.
Update templates and manage the Litera product suite.
Assist with the design, installation, and management of the desktop management systems.
The position is expected to stay current on all desktop related security issues, trends, and best practices including relevant security bulletins and current events.
Testing, review and deployment of desktop security patches and other security related updates
Test and distribute new or upgraded applications and operating systems.
Configure and test workstations, laptops, and any necessary peripherals.
Develop and document best practices, processes, and procedures related to all aspects of desktop environment, software distribution, and desktop management.
Work with other teams to support projects and initiatives.
Performs other work-related duties as assigned.