Desktop Engineer, MCM/Intune

Softworld • Needham, MA

406d

About The Position

The Desktop Engineer, MCM/Intune role is focused on providing technical expertise and designing technology solutions for the End-User community. The position requires experience with Intune and Microsoft Configuration Manager, along with skills in PowerShell and scripting. The engineer will be responsible for preparing operating systems for corporate use and implementing modern management practices.

Requirements

• 2-5 Years of experience in Desktop Engineering or similar discipline
• Experience with Intune and Microsoft Configuration Manager (MCM)
• Ability to prepare Operating Systems (OS) for corporate use
• Experience with 'Modern Management'
• Understand infrastructure security best-practices such as zero-trust, least-access, MFA, etc.
• Experience in implementing and managing enterprise configuration management tools such as Microsoft Configuration Manager, Intune and Ivanti
• High familiarity with building and customizing Windows and Thin (iGel/Wise) images
• Understanding of creating and managing reports using technologies such as PowerBI and SQL Server
• Exposure to Cloud based technologies such as Azure, AVD and AWS
• High level of technical expertise with Microsoft products such as Office 365, Teams and Active Directory
• Strong understanding of Azure Runbooks and Microsoft Graph API for automation
• Understand ITIL best practices and processes and Project Management Methodology (PMM) fundamentals
• Demonstrated skill in solving problems with coding languages such as Powershell, VBscript or Python
• Knowledge of post-implementation environments and ability to follow through on 'Day 2' to ensure infrastructure stability
• Ability to communicate technical issues clearly in various professional settings
• Ability to write complex documents including policies, procedures, instructions and/or presentations
• Ability to work independently with minimal direction or oversight and with a group/team

Responsibilities

• Perform Software Packaging tasks in preparation for deployment via Microsoft Configuration Manager and Intune
• Use and optimize Intune Policies to help bring 'Modern Management'
• Prepare new Microsoft Windows OS versions for use within Intune for Physical and Virtual use
• Leverage 'Modern Management' to update new software and drivers from Intune
• Work with leadership to define and enforce the Desktop Architectural Standards and identify areas for improvement
• Assist in the overall design, installation, and integration of IT Desktop solutions throughout the enterprise
• Track technology and market trends to acquire knowledge on new and existing technologies that could best serve Desktop architecture needs
• Analyze business cases for upgrading existing infrastructure technologies or implementing a new infrastructure solution
• Train other IT professionals (tier 1 and tier 2 support) on the developed solutions and expected impact
• Mentor new employees on the team's policy and procedures

What This Job Offers

• Job Type: Full-time
• Industry: Administrative and Support Services
• Education Level: Master's degree