Desktop & Depot Support in Tucson, Arizona

Virtual Service Operations-posted 4 months ago
Entry Level
Tucson, AZ
501-1,000 employees
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Virtual Service Operations is searching for highly motivated and career-driven individuals to join our growing team as Desktop & Depot Support in Tucson, Arizona. In this role you would be a part of our growing relationship with one of our great clients and have responsibilities in both Desktop and Depot Support.

  • Provide Workstation Software Break Fix support
  • IMAC – PC Install, Moves, Adds and Changes
  • Image Loads
  • Asset Recovery
  • Asset tagging
  • Printer Support
  • Client Center (Tech Bar) Support
  • IT Service Management Updates
  • Other Client Support duties needed to maintain Workstation operations and customer satisfaction may be assigned
  • Manage orderly storage of equipment within client build center (depot)
  • Perform necessary tasks related to request fulfillment and device refreshes based on provided processes and tooling
  • Receive returned equipment from end users and process as appropriate
  • Previous working experience in Desktop Support is desired, however, training will be provided for all entry-level new hires
  • Knowledge of PC Imaging
  • Experience with change management and incident management
  • Experience with using tools such as: ServiceNow, Bomgar, LapLink and Secure Disk Wiperol
  • Must be within driving distance of Tucson, Arizona, and willing to work onsite
  • Must be able to lift up to 40 lbs
  • Must be able to stand or walk for extended periods of time
  • Must be able to walk up and down stairs or ramps
  • Must be able to kneel and work under desks or in confined spaces
  • This position requires assigned team members to comply with drug testing, at time of hire or at regular or random intervals
  • Certified Dell Technician
  • Fluent in English and Spanish
  • Expertise in Inventory Control
  • Active Secret Clearance
  • Ongoing learning and development opportunities
  • Wide variety of benefits related to health, retirement, professional development, and more
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