About The Position

TMG Global is a trusted leader in technology integration and complex program management, delivering tailored IT solutions that help organizations scale, adapt, and thrive. Founded on a commitment to excellence, innovation, and integrity, TMG has grown from a regional provider into a globally recognized partner. With a flexible service model and a people-first approach, we support clients across industries with services ranging from enterprise IT program management to site migrations and technology rollouts. At TMG, we believe in building strong relationships, delivering measurable outcomes, and empowering our team to grow alongside our clients. To excel as a Contract Desktop Deployment Technician at TMG Global, candidates should possess a strong foundation in information technology and hands-on experience in end-user device deployment, desktop/laptop imaging, and technical troubleshooting. An associate or bachelor's degree in Information Technology, Computer Science, or a related field is preferred. A CompTIA A+ Certification (or equivalent) is strongly recommended. Additional certifications, such as CompTIA Network+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation, are advantageous. Successful applicants will demonstrate experience with hardware troubleshooting, operating systems, network fundamentals, IDF/MDF patching, cable management, and technical documentation, enabling them to confidently deploy and maintain desktops, laptops, and related IT equipment. Strong problem-solving abilities, excellent communication, and a collaborative mindset are essential to thrive in this role. Candidates must be able to track assets accurately, manage punch lists, and provide Go-Live support, contributing to the success of deployment projects.

Requirements

  • Associate or bachelor's degree in IT, Computer Science, or a related field (preferred)
  • CompTIA A+ Certification (or equivalent) strongly recommended
  • Minimum 3-5 years of hands-on experience in desktop/laptop support, end-user device deployment, and technical troubleshooting
  • Hands-on training in hardware troubleshooting, operating systems, network fundamentals, and IDF/MDF patching
  • Experience with technical documentation(EXCEL), IT inventory management, and data port tracking
  • Ability to lift 50+ lbs and work safely in warehouse/IDF environments
  • Must have reliable transportation to travel to project sites in Miami, FL

Nice To Haves

  • Additional certifications such as CompTIA Network+, Microsoft Modern Desktop Administrator Associate, or ITIL Foundation are a plus

Responsibilities

  • end-user device deployment
  • desktop/laptop imaging
  • technical troubleshooting
  • hardware troubleshooting
  • operating systems
  • network fundamentals
  • IDF/MDF patching
  • cable management
  • technical documentation
  • deploy and maintain desktops, laptops, and related IT equipment
  • track assets accurately
  • manage punch lists
  • provide Go-Live support
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