Junior Desktop and System Support Technician, Junior (Intern)

Linamar•Wilson, NC

39d

About The Position

Responsible for IT customer service at his/her facility(s); this includes maximizing performance, security, and up-time of each desktop, server and network

Requirements

Good verbal and written communication skills are a necessity. The understanding of when to email, versus phone call, versus a face to face discussion is very important.
Ability to communicate on a technical and non-technical level depending on the audience.
Ability to read and interpret technical and non-technical documents.
Ability to listen and understand communications from customers, co-worker and management.
Critical thinking is necessary in any IT position to analyze and clearly identify the root cause of any issue.
The ability to break down larger problems into smaller components is key
Troubleshooting skills are key in any IT position; the ability to efficiently try multiple approaches to develop an effective solution
Must be able to problem solve in high pressure down time situations
Need to be able to continually to learn on the job as technology changes

Responsibilities

Complete assignments from the Service Desk efficiently and effectively as possible within assigned priority to meet SLA
Troubleshoot and solve office and shop floor IT issues
Act as the "face of IT" at his/her facilities and route issues or work with other members of the IT team as necessary to resolve an issue
Inform Corporate IT management of any issue that requires their involvement such as non-standards purchase, new enterprise\shop floor system requests and any requests to perform tasks outside of this job description
Enforce Corporate standards, GOS IT Policy and Procedures at his/her facilities
Purchase software and hardware for his/her facilities according to standards and IT purchasing procedures
Ensure his/her facility is licensed appropriately for all software and maintain the information in the licensing database.
Setup and install all network attached equipment at his\her facility\facilities
Maintain software and hardware on desktops at his/her facility including Office Automation software, Anti-Virus, PC management software.
Maintain an up to date Hardware and Software inventory for his/her facilities.
Look for ways to reduce costs and enhance productivity at facility and Linamar, proposing any suggestions to management (Lean suggestions).
Support unique systems at his\her facility\facilities such as local MRP/ERP, PM system, Time and Attendance System, QA equipment, door controllers, buzzers, and other unique software or hardware
Backup local systems according to IT Policy and Procedure.
Maintain and monitoring servers located at the facility; includes applying service packs, updates etc. according to IT Policy and Procedure
Administer local phone system (including paging, voice mail, moves-adds-changes) at his/her facility.
Work on projects from Corporate IT management following the documented IT project procedures