Desktop and Network Support Intern

S&C Electric Company • Chicago, IL

81d

About The Position

At S&C Electric Company, a 100% employee-owned company, we help keep the lights on for people and businesses worldwide. Our manufacturing roles build the equipment that protects the critical infrastructure of the power grid, and each of our team members lends their unique skills to this crucial mission. We empower our people by providing pathways to a long-term career and support them in their professional growth by sustaining a culture founded on respect, strengthened by collaboration, and measured by our shared successes. The manufacturing industry is booming with opportunities to learn new things, expand your skills, and build a long-term career. Join S&C to make an impact on tomorrow's energy challenges and become an employee-owner! Available Shift: 1st shift: 8:00 am - 4:30 pm, Monday - Friday Full-Time Summer 2026 Internship Competitive Weekly Pay Period Join Our Team as a Desktop and Network Support Intern! Working in Information Technology's Endpoint Support Services group requires working in a high-performance, global support team. Endpoint Support Services supports S&C's PC installation base of 3,000+ systems worldwide. The desired technical knowledge includes PC hardware, operating systems, application software support, and networking/telecommunications.

Requirements

• Currently pursuing a degree in Computer Science, Information Technology, or a related field and good standing.
• Experience in a technical support role involving client technology, including but not limited to: Windows 7, 10 and 11, Microsoft Office 365, Dell and HP desktops, tablets, and laptops, Kyocera printers.
• Excellent interpersonal and customer service skills.
• Demonstrated ability to communicate effectively and professionally in all written and verbal communications.
• Ability to work independently with minimum supervision in a fast-paced environment.
• A team player and a self-starter with a can-do attitude.

Responsibilities

• Respond to and prioritize requests for technical support or assistance.
• Identify and analyze support issues, determining cause, resolution, and potential trends.
• Provide guidance and recommendations regarding the most effective use of technology.
• Facilitate relationships with external organizations regarding technical issues and software functionality.
• Prepare/maintain procedural, educational, or related documentation/communications.
• Follow established standard work and best practices; define new standard work as appropriate.
• Install or assist in installing and maintaining technical equipment and software.
• Perform other similar and related duties as assigned.

Benefits

• Competitive Weekly Pay
• Employee Ownership

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Industry: Electrical Equipment, Appliance, and Component Manufacturing
• Education Level: Bachelor's degree