Desktop Analyst

Holy Redeemer Health System•Meadowbrook, PA

54d

About The Position

SUMMARY OF JOB: The Desktop Support Analyst role is to ensure prompt and appropriate service in response to assigned daily incidents and requests along with project related workload. Work directly with IT Support Center, IT Directors, Project Managers, & requestors to mediate support issues as necessary to ensure requestor's experience is timely & exceeds expectations. This includes but is not limited to support & deployment of desktop/laptop fleet, printing, client software, Audio/Visual, client connectivity, and assisting telecommunications department with support & deployment of telephones & mobile devices. Maintain accurate records of hardware, software, knowledge base articles. Provide timely completion & closure for all tickets and ensure compliance with security & other regulatory requirements for each incident, request, & deployment. Assist team members as necessary with complex or large scale tasks. CONNECTING TO MISSION: All individuals, within the scope of their position, are responsible to perform their job in light of the Mission & Values of the Health System. Regardless of position, every job contributes to the challenge of providing health care. There is an ongoing responsibility for ensuing that the values of Respect, Compassion, Justice, Hospitality, Holistic Approach, Stewardship and Collaboration are present in our interactions with one another in the service we provide.

Requirements

3-5 years related work experience required.
Senior level desktop analyst or similar experience in a Windows environment
Strong experience with desktop management platforms preferred.
Ability to participate in multidisciplinary teams and interface with organizational leadership and project teams to understand needs and achieve goals
Ability to work with team members including other IT resources to resolve an issue in a timely manner
Advanced technical computers skills as required for technical support specific to functional area and related systems
Active Directory Group Policy experience preferred
Video Conferencing & collaboration technology experience preferred

Nice To Haves

Microsoft or A+ certifications preferred

Responsibilities

Ensure prompt and appropriate service in response to assigned daily incidents and requests along with project related workload.
Work directly with IT Support Center, IT Directors, Project Managers, & requestors to mediate support issues as necessary to ensure requestor's experience is timely & exceeds expectations.
Support & deployment of desktop/laptop fleet, printing, client software, Audio/Visual, client connectivity
Assist telecommunications department with support & deployment of telephones & mobile devices.
Maintain accurate records of hardware, software, knowledge base articles.
Provide timely completion & closure for all tickets and ensure compliance with security & other regulatory requirements for each incident, request, & deployment.
Assist team members as necessary with complex or large scale tasks.