Desktop Analyst

Sarasota Memorial Health Care System • Sarasota, FL

195d • Onsite

About The Position

The Desktop Analyst position involves installing, troubleshooting, securing, repairing, implementing, and managing hospital-wide computing resources such as PCs, notebooks, thin clients, tablets, smartphones, printers, copiers, fax machines, and scanners. The role requires developing, distributing, and maintaining desktop images and software packages. The analyst will resolve technical issues via phone, e-mail, in person, and through a trouble ticket system, responding to those issues according to department policies. Excellent customer service is a key component of this role, as the analyst will work directly with customers to solve any and all Information Technology issues. The work is governed by broad instructions, objectives, and policies.

Requirements

• Associate's degree or equivalent from a two-year college or technical school; or a high school diploma and a minimum of three years relevant experience and/or training; or equivalent combination of education and experience.
• Ability to work any scheduled shift and respond to on-call situations.
• Current A+ certification and one IT Industry Recognized Certification, which must be obtained within six months of hire/transfer date.
• Must be a Florida resident and able to work on-site daily.

Nice To Haves

• Demonstrated written and verbal communication skills.
• Demonstrated customer service and interpersonal skills.
• Ability to exercise considerable initiative and independent analytical and evaluative judgment.

Responsibilities

• Install, troubleshoot, secure, repair, implement, and manage hospital-wide computing resources.
• Develop, distribute, and maintain desktop images and software packages.
• Resolve technical related issues via phone, e-mail, in person, and through a trouble ticket system.
• Respond to technical issues according to department policies.
• Provide excellent customer service at all times.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: Associate degree