The Desktop Analyst position involves installing, troubleshooting, securing, repairing, implementing, and managing hospital-wide computing resources such as PCs, notebooks, thin clients, tablets, smartphones, printers, copiers, fax machines, and scanners. The role requires developing, distributing, and maintaining desktop images and software packages. The analyst will resolve technical issues via phone, e-mail, in person, and through a trouble ticket system, responding to those issues according to department policies. Excellent customer service is a key component of this role, as the analyst will work directly with customers to solve any and all Information Technology issues. The work is governed by broad instructions, objectives, and policies.