Desktop Administrator

SRS Distribution • McKinney, TX

2d • Hybrid

About The Position

The Desktop Administrator at the company is essential in shaping the strategic direction of desktop support operations, ensuring the smooth functionality and progressive advancement of desktop systems for business customers. This role demands a high level of expertise in troubleshooting, system configuration, and project management while acting as a Subject Matter Expert in advanced collaboration technologies and automation initiatives. By overseeing budget alignment, driving cross-functional collaboration, and leading advanced security and compliance programs, the Desktop Administrator plays a critical role in enhancing operational efficiency, elevating service quality, and achieving organizational strategic goals.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate, CompTIA A+, or equivalent.
• Minimum of 5 years of experience in a desktop administration or IT support role within a corporate environment.
• Proven track record of leading desktop support operations, with a focus on strategic planning and advanced technical issue resolution.
• Extensive experience with Windows and macOS operating systems, including installation, configuration, and troubleshooting.
• Proficiency in deploying and managing desktop imaging solutions and software distribution tools.
• Deep understanding of network infrastructure compatibility and integration with desktop systems.
• Expertise in advanced data analysis tools and automation scripting (e.g., PowerShell, Python).
• Strong knowledge of endpoint security, data protection, and backup technologies.
• Experience with collaboration technologies and enterprise-level audio-visual systems.
• Demonstrated ability to lead and manage IT projects, including project scope definition and requirements gathering.
• Experienced in preparing and managing departmental budgets aligned with strategic objectives.
• Proven leadership in providing training and mentorship to IT teams and stakeholders.
• Exceptional communication skills, with a focus on strategic dialogue with stakeholders, vendors, and clients.
• Ability to facilitate high-level meetings and discussions on project details and technical requirements.
• Availability to participate in after-hours on-call rotation and travel as necessary.
• Strong problem-solving skills, with a focus on proactive identification and resolution of technical challenges.

Nice To Haves

• Possession of industry-recognized certifications such as Microsoft Certified: Modern Desktop Administrator Associate, CompTIA A+, or ITIL Foundation, which affirm a commitment to maintaining professional standards and technical acumen.
• Demonstrated experience with advanced system deployment methodologies, including proficiency in virtualization technologies such as VMware or Hyper-V.
• Extensive knowledge of Microsoft Windows Operating Systems and Office 365 cloud services in an enterprise environment.
• Proven experience in project management methodologies, particularly in agile and waterfall environments, with a preference for certification in PMP or similar advanced project management credentials.
• Established track record of leading technical teams in a professional setting, with responsibilities including mentoring, performance management, and career development of junior personnel.
• Ability to integrate current industry best practices and technological advancements into strategic plans to drive operational excellence and competitiveness.
• Experience in driving digital transformation initiatives, with a focus on automation and efficiency improvements.
• Demonstrated ability to communicate complex technical information to non-technical stakeholders at all levels of the organization, enhancing understanding and engagement.
• Experience in facilitating cross-departmental collaboration and fostering a culture of open communication and knowledge sharing.
• Proven capability to analyze complex technical problems, develop innovative solutions, and implement effective resolutions in a timely manner.
• Ability to anticipate potential technical challenges and proactively develop mitigation strategies.
• Experience in financial planning and analysis, with a strong ability to align departmental budgets with broader organizational financial goals, ensuring fiscal responsibility and sustainability.
• Deep understanding of cybersecurity principles and practices, including familiarity with regulatory requirements such as GDPR or HIPAA, to ensure robust data protection strategies.
• Hands-on experience with the design and implementation of advanced collaboration technologies and AV systems, with a focus on improving employee engagement and productivity through technology.

Responsibilities

• Drive operational direction in resolving complex desktop-related issues, mentoring junior team members to bolster team efficiency and expertise.
• Oversee installation, configuration, and upgrades of desktop software and hardware, ensuring optimal performance across the organization.
• Lead advanced troubleshooting efforts, addressing trends and resolving recurring technical issues to maintain seamless desktop functionality.
• Manage deployment and imaging of sophisticated computer systems, ensuring integration and compatibility with existing network infrastructures.
• Spearhead strategic communication initiatives, facilitating high-level meetings to align project objectives with stakeholder requirements.
• Guide advanced data analysis and automation projects, implementing macros, scripts, AIs, and workflows to boost operational efficiency.
• Oversee budget preparation and documentation, aligning financial plans with strategic objectives to ensure resource optimization.
• Champion security and compliance initiatives, leading data protection programs and managing remediation efforts to mitigate vulnerabilities.

Benefits

• Competitive weekly/bi-weekly pay
• Discretionary bonuses
• 401(k) with company match
• Employee Stock Purchase Plan
• Paid time off (vacation, sick, volunteer, holidays, birthday, floating)
• Medical/dental/vision
• Flexible spending accounts
• Company-paid life and short-term disability, plus optional long-term disability, and additional life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees