Desktop Administrator

Connecticut Housing Finance Authority • Gallatin, TN

100d

About The Position

Desktop Administrator is responsible for providing daily technical support and enhancements to Servpro's critical business Systems, and desktop environment. Responsibilities encompass support for a technical infrastructure of Corporate users and daily access to and usage of Corporate systems for Franchises nationwide.

Requirements

• Minimum of two years' experience in a technical environment, providing technology support to end-users.
• Extensive knowledge of Microsoft desktop applications and operating systems with hands-on experience installing, maintaining, enhancing and upgrading of these applications.
• Must have knowledge of PC Desktop and LAN environments, phone systems and components.
• Must possess capability to manage multiple assignments concurrently, high degree of analytical and interpersonal skills, positive attitude and initiative, and teamwork approach.
• Proven experience in a fast-paced environment with multiple users preferred.

Responsibilities

• Provide daily technical Production support to Servpro Corporate users and Servpro Franchise users.
• Provide maintenance, enhancements, and implementation for Servpro applications including, but not limited to, Servpro Office Automation, Visitation, FFA.
• Install, configure, maintain, and enhance PC/Desktop workstations/Laptops, software, and peripherals for Servpro corporate users.
• Maintain Servpro's Technical Support, answer user calls, track technical issues, and follow up with users for technical solutions.
• Utilize ticketing system to manage and maintain record of all support calls and responses.
• Determine issue prioritization based on critical needs of Franchises and/or corporate users.
• Demonstrate expertise by providing sound, creative Technical approaches and a thorough knowledge of Microsoft applications, upgrades, patches, and new system technology as utilized in the Servpro environment.
• Develop and execute test case scenarios to help ensure quality products are released to the user base.
• Assist with the development of user documentation for software developed in-house as well as documentation concerning the application of commercial software to Servpro processes.
• Attend Information Systems Staff Meetings.
• Provide other duties and functions as requested by Management.

Benefits

• Excellent health benefits plan, which includes medical, vision and dental options
• 401(k) with company match
• Company profit sharing plan
• Generous paid time-off and paid holidays
• Paid parental leave
• Company-paid mental health benefit through Headspace
• 2 free on-site fitness rooms
• Employee Assistance Program
• Employee Resource Groups
• Personal and professional development program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administration of Housing Programs, Urban Planning, and Community Development
• Education Level: High school or GED