Deskside Technician II

Stefanini Group • East Elmhurst, NY

11d • Onsite

About The Position

The primary responsibility of the Deskside Technician II is to provide technical support and oversight to a luxury jewelry brand"s Service Center in Queens, NY. This includes the delivery of new technologies in partnership with outside partners to support organization growth, as well as support of existing technology leveraged across various divisions located within the sites. The analyst will also be responsible for providing support service delivery which includes incident, problem, and change management to facilitate project and support initiatives. The technology covered is broad therefore the candidate needs to have a solid technical background with focus on Conferencing Mobile, and AV Solution, and must be able to quickly adapt to new environments and technologies through collaboration with engineering and development teams, with a general focus will be on End User technology. Due to the nature of responsibilities, working outside of normal business hours and on weekends may be required. Details: Manage the delivery and support of Infrastructure technology including lifecycle management programs related to but not limited to the delivery of: Endpoint Technology including PC, MAC, Mobile Devices (iOS and Android), Printers, Telephones Software delivery and maintenance New Technologies and Applications Provide escalation support through the oversight of open incident and problem tickets. This includes but is not limited to either resolving the open issue themselves or escalating and coordinating with appropriate IT teams and vendors. Create & maintain documentation repository with IT standards for implementation and usage across the Information Technology Department in the form of ServiceNow Knowledge Articles and SOPs. #LI-ONSITE #LI-KG1

Requirements

• 5-7+ years experience in IT support & service delivery function
• Strong Experience with Windows 10, Apple iOS, and Office 365 Tools.
• Strong Experience with Zoom, Teams, and conferencing technologies.
• Experience with Active Directory and User\Endpoint Management Administration
• Excellent interpersonal, written and oral communication skills, with focus on attention to detail
• Ability to build and maintain business partnerships
• Ability to approach technical challenges from a business perspective
• Ability to perform basic financial analysis
• Strong analytical and problem solving skills
• Highly self-motivated and able to work with little day to day supervision

Nice To Haves

• Bachelors degree in IT or equivalent certifications
• Experience with Software Management and Distribution
• Experience with CAD and CAM related software and technologies
• Experience with Video Conference and Collaboration technologies.
• Experience with Cisco/Meraki Switching, Wireless IP addressing (Subnetting and assignment)
• Workspace One, SCCM, and JAMF

Responsibilities

• Manage the delivery and support of Infrastructure technology including lifecycle management programs related to but not limited to the delivery of: Endpoint Technology including PC, MAC, Mobile Devices (iOS and Android), Printers, Telephones
• Software delivery and maintenance
• New Technologies and Applications
• Provide escalation support through the oversight of open incident and problem tickets. This includes but is not limited to either resolving the open issue themselves or escalating and coordinating with appropriate IT teams and vendors.
• Create & maintain documentation repository with IT standards for implementation and usage across the Information Technology Department in the form of ServiceNow Knowledge Articles and SOPs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees