Deskside Technician II

Stefanini Group • New York, NY

12d

About The Position

We are the Stefanini Group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations. Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all. Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients. We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects. More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses. If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini group is your place. What will you do? Highly experienced IT professional with over 5 years in various industries, including retail, corporate luxury, and fashion. Possesses a strong focus on excellent communication, user empathy, and providing "white glove service" to all employees. Proven ability to administer and manage Active Directory, Office 365, and a wide range of SaaS applications. Skilled in SSO/MFA administration (Okta), MDM (Workspace One), and efficient ticket resolution (ServiceNow). Seeking a challenging role where extensive technical expertise and commitment to user satisfaction can be leveraged. Executive Support: Provide immediate and proactive "white glove service" to C-level executives and their assistants, anticipating needs and ensuring seamless IT operations. Technical Support: Offer Level 2 and 3 technical support for a diverse user base across multiple locations, including remote and on-site assistance. Device Management: Oversee device management for both Mac and PC laptops, iPhones, iPads, and monitors using Workspace One. IT Ticketing & Workflow: Manage IT ticketing systems (ServiceNow) from resolution to process improvement, ensuring efficient tracking and automation. Asset Management: Responsible for the full lifecycle of IT assets and inventory, including procurement, tracking, and maintenance. Onboarding & Offboarding: Develop and execute comprehensive new hire walkthroughs, onboarding, and offboarding processes. Documentation & Training: Create and update internal and external IT documentation, processes, and knowledge bases for team success and user empowerment. Project Management: Participate in IT renovations, moves, buildouts, and implementation of new systems. Mobile Device Management: Support company cell phone troubleshoots, including upgrades, and line transfers. Collaboration Tools: Integrate and optimize collaboration tools (Zoom, SharePoint, Teams, Outlook Calendar). May need to be available to provide support at other client locations as needed Other duties as assigned

Requirements

• Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
• Able to uphold a positive attitude at all times, even under stressful conditions
• Experience supporting remote facilities and users
• Excellent verbal and written communication skills
• High level of professionalism and strong personal interaction skills
• Ability to perform in-depth research and troubleshooting for complex technical issues
• Ability to prioritize and complete all work tasks with minimal supervision
• Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
• Ability and willingness to learn new technologies
• High School Diploma (required)
• Deskside / Desktop / End User Computer experience, ideally in a corporate environment
• Proven ability to handle challenging, rapid-response user support
• Proven ability to balance, prioritize and organize multiple tasks

Nice To Haves

• A+ Certification
• Microsoft Certified Professional (MCP)
• ITIL Foundations
• Lean Six Sigma

Responsibilities

• Provide immediate and proactive "white glove service" to C-level executives and their assistants, anticipating needs and ensuring seamless IT operations.
• Offer Level 2 and 3 technical support for a diverse user base across multiple locations, including remote and on-site assistance.
• Oversee device management for both Mac and PC laptops, iPhones, iPads, and monitors using Workspace One.
• Manage IT ticketing systems (ServiceNow) from resolution to process improvement, ensuring efficient tracking and automation.
• Responsible for the full lifecycle of IT assets and inventory, including procurement, tracking, and maintenance.
• Develop and execute comprehensive new hire walkthroughs, onboarding, and offboarding processes.
• Create and update internal and external IT documentation, processes, and knowledge bases for team success and user empowerment.
• Participate in IT renovations, moves, buildouts, and implementation of new systems.
• Support company cell phone troubleshoots, including upgrades, and line transfers.
• Integrate and optimize collaboration tools (Zoom, SharePoint, Teams, Outlook Calendar).
• May need to be available to provide support at other client locations as needed
• Other duties as assigned

Benefits

• Work with brilliant minds, often within a global capacity
• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees