Entre Computer Services-posted 7 months ago
Entry Level
Loehmanns Plz, NY
Professional, Scientific, and Technical Services

Entre Computer Services is Rochester's leading provider in technology services including Managed Services, IT Infrastructure Engineering & Architecture, Application Development, Hardware & Software Sales, and IT Outsourcing & Recruiting. Entre has been headquartered in Rochester, NY since 1984, and serves organizations both regionally and nationally. Entre is a family-oriented organization that provides great flexibility in professional growth, offers resources for individual success in a team environment, and recognizes the importance of work-life balance. We are excited to be hiring for a Deskside Support Technician. This position is contract to hire. If you'd like to join a dynamic organization and have the opportunity to stay on the cutting edge of new technology while constantly being exposed to new environments - this is the place for you!

  • Acts as a liaison with end-user for computer related issues and escalations.
  • Acts as a technical resource in assisting customers to assess and resolve hardware and software issues.
  • Install and configure computers, monitors, and peripherals such as printers, scanners, smartphones and other related hardware.
  • Upgrade operating systems and software.
  • Assist with new project requests as needed.
  • Create and update documentation as needed.
  • Track and document, within the ticketing system, progress and steps taken to resolve issues.
  • Performs and assists in hardware and software maintenance services.
  • Associate's degree in Computer Science or related field preferred.
  • 2-3 years of Information Technology experience preferred.
  • Strong customer service skills required.
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