Deskside Support Technician

TEKsystems • Denver, CO

412d • $62,400 - $83,200

About The Position

The IT Deskside Support Technician role at TEKsystems involves providing onsite technical support to customers in downtown Denver. The technician will be responsible for managing helpdesk and desktop tickets, troubleshooting issues, and escalating them as necessary. This position requires a proactive, customer-centric approach and strong communication skills to effectively support various levels of executives.

Requirements

• Proven experience in IT support, particularly in a helpdesk or deskside role.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and interpersonal skills.
• Experience with M365 suite, Active Directory, and Azure Active Directory.
• Familiarity with Microsoft Intune and MS Teams.

Nice To Haves

• Experience with Windows 11.
• Knowledge of MS Teams Rooms for conferencing.
• Familiarity with Azure Virtual Desktop.
• Experience with FreshService or ServiceNow ticketing tools.

Responsibilities

• Manage and resolve helpdesk and desktop support tickets.
• Troubleshoot technical issues and escalate as necessary.
• Provide support for M365 suite and user provisioning via Active Directory and Azure Active Directory.
• Assist with Microsoft Intune policies and packaging.
• Support MS Teams and Windows 10 environments.
• Create and manage ticket intake and creation processes.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with pre-tax and Roth options.
• Basic and supplemental life insurance.
• Short and long-term disability insurance.
• Health and dependent care spending accounts.
• Transportation benefits.
• Employee Assistance Program (EAP).
• Paid time off (PTO), vacation, and sick leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed
• Number of Employees: 10,001+ employees