Deskside Support

TEKsystems

2d • $20 - $22 • Onsite

About The Position

As a Deskside Support Technician, you’ll provide hands-on, customer-facing IT support in a healthcare setting:
Resolve incidents and service requests (software break/fix)
Perform IMAC work (Installs, Moves, Adds, Changes)
Support PC refreshes and hardware upgrades
Troubleshoot and support peripherals, including:
Paper and ID scanners
Barcode scanners
Credit card readers
Label printers
Signature pads
Dragon dictation microphones
RFID readers
Provide support at Tech Walk-Up Bars
Document work and updates in ServiceNow
Use remote support tools (e.g., LogMeIn) when applicable

Requirements

• 6+ months of Windows 11 support
• 6+ months of deskside support, PC refresh, or IMAC experience
• Strong customer service and communication skills
• Basic experience with Active Directory
• Experience supporting Windows OS and Microsoft Office
• Comfortable working in a hospital or clinical environment
• Must be fully vaccinated or willing to comply

Nice To Haves

• Experience supporting IT in a healthcare setting
• ServiceNow experience (especially ticket documentation)
• Familiarity with remote support tools
• Prior enterprise or field support experience

Responsibilities

• Resolve incidents and service requests (software break/fix)
• Perform IMAC work (Installs, Moves, Adds, Changes)
• Support PC refreshes and hardware upgrades
• Troubleshoot and support peripherals
• Provide support at Tech Walk-Up Bars
• Document work and updates in ServiceNow
• Use remote support tools (e.g., LogMeIn) when applicable

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees