Kyndryl Holding Inc.-posted 28 days ago
Full-time • Mid Level
Onsite • Phoenix, AZ
5,001-10,000 employees
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

We are seeking a proactive and personable Deskside Support Technician to join our client's onsite IT support team. This role is ideal for someone who thrives in face-to-face environments and enjoys solving technical issues directly with end users. Candidate must reside within 30-50 miles of one of the client's designated cities (list below under important notes). Every position at Kyndryl offers a way forward to grow your career. Whether you want to explore opportunities such as Service Delivery Management, Workplace Modernisation or Workplace Virtualization - Kyndryl is dedicated to your professional journey. Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment. With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

  • Provide Level 2 (L2) deskside support for laptops, desktops, and peripheral devices.
  • Deliver hands-on, deskside support by sitting with employees to troubleshoot and resolve hardware and software issues.
  • Assist with device setup, configuration, and maintenance.
  • Escalate complex issues to higher-level support teams as needed.
  • Maintain accurate records of support requests and resolutions.
  • Ensure excellent customer service and user satisfaction in all interactions.
  • 5 years of experience in a large Enterprise environment that includes:
  • Windows 11 support
  • Microsoft 365 support experience
  • End user network connectivity troubleshooting
  • Experience with Service Now
  • Solid Soft Skills - experience working with customers face to face
  • Due to client and compliance requirements, candidates must be U.S. citizens and reside within the United States.
  • As part of our client's onboarding requirements, successful candidates must pass a pre-employment drug test prior to starting.
  • This position is fully onsite and will be based at one of the following client locations, determined by the selected candidate's proximity: Huntsville, AL Woburn, MA East Hartford, CT Fort Wayne, IN Tucson, AZ El Segundo, CA Goleta, CA San Jose, CA Tucson, AZ St. Petersburg, FL McKinney, TX Portsmouth, RI Sterling, VA
  • Experience in a manufacturing environment is not required but preferred.
  • Bachelor's degree in Computer Science, Information Technology, or related technical field
  • This position will be eligible for Kyndryl's discretionary annual bonus program, based on performance and subject to the terms of Kyndryl's applicable plans.
  • You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off.
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