Deskside Support Technician
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About The Position
The position requires expertise in System Desktop Administration, Customer Service, Incident/Change/Release management, and support for various third-party applications on Windows Platforms. The candidate will work on several technical application support projects across diverse clients and companies. They should be professionally trained and certified in IT Infrastructure Library and Windows Server Administration, with a sharp focus on utilizing programming techniques for various initiatives. A basic understanding of deskside networking tasks is also necessary, including Office SW checks and command line tools for end-user support. The role involves managing the release/change/incident/configuration management processes, service delivery, infrastructure, operations, and production support. Responsibilities include planning, scheduling, and implementing release projects and related reports, as well as overseeing and developing the Build and Release process. The candidate will also be responsible for installing, configuring, and managing Mobile Device Management applications, software distribution, data encryption, and corporate email configuration on mobile devices such as iPhones, iPads, and Blackberries. Additionally, the role requires managing, maintaining, supporting, troubleshooting, and optimizing solutions, while resolving problem/request logs within contracted SLA targets and working with Help Desk Analysts to ensure users are regularly updated.
