Deskside Support Technician (Level 2) – Automotive Manufacturing
Focus•Vance, AL
9h•Onsite
About The Position
We are seeking a Deskside Support Technician (Level 2) to provide hands-on IT support within a large automotive manufacturing environment. This is not a typical office support role-you'll be directly supporting systems and users that keep production running on the plant floor. If you enjoy troubleshooting in fast-paced environments and want exposure to enterprise-level infrastructure, this is a great opportunity to grow your IT career.
Requirements
- 3+ years of deskside or desktop support experience in an enterprise environment
- Strong knowledge of Windows 10/11 troubleshooting and deployment
- Experience with Active Directory (user management, group policy, etc.)
- Familiarity with imaging tools (SCCM, MDT, Intune, or similar)
- Basic networking knowledge (TCP/IP, DNS, DHCP, VPN)
- Experience supporting Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
- Strong communication and customer service skills
- Ability to lift up to 50 lbs and work in a physically active environment
Nice To Haves
- CompTIA A+, Network+, or Microsoft certifications
- ITIL knowledge or certification
- Experience with Intune/Endpoint Manager and Autopilot
- Previous experience in manufacturing or industrial IT environments
- Familiarity with barcode scanners, label printers, or rugged devices
Responsibilities
- Provide deskside support for desktops, laptops, mobile devices, and peripherals
- Troubleshoot hardware, software, and network connectivity issues
- Support production-critical systems including shop-floor workstations, RF scanners, and printers
- Deploy and image Windows 10/11 devices using tools such as SCCM, MDT, or Autopilot
- Support Microsoft 365, Active Directory, Azure AD (Entra ID), and Group Policy
- Configure and troubleshoot network printers and TCP/IP connectivity
- Provide support for AV and video conferencing systems
- Respond to high-priority incidents impacting production operations
- Document all work in ticketing systems (ServiceNow or similar) and meet SLA requirements
- Assist with asset management including provisioning, deployment, and decommissioning
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
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