Deskside Support Technician I
About The Position
Worley is a global professional services company of energy, chemicals and resources experts. We partner with customers to deliver projects and create value over the life of their assets. We're bridging two worlds, moving towards more sustainable energy sources, while helping to provide the energy, chemicals and resources needed now. This role provides day-to-day technical support for all users in a rugged construction/project site environment. Performs troubleshooting, configuration, and setup tasks related to desktop and mobile equipment and ensures digital tools are accessible and functional for field teams. Makes day-to-day decisions on troubleshooting approach, basic hardware fixes, application installation, validation and triage of user issues. Escalates more complex infrastructure or system issues to regional or global IT teams. Receives guidance and tasking from the Director of Digital Operations. Operates independently on site with remote supervision, escalating as necessary. This is an individual contributor role.
Requirements
- 2+ years IT support experience (deskside or field based)
- Experienced support Apple iPads in business or field environments
- Working knowledge of Windows 10/11, Office 365, and basic networking
- Valid drivers license and ability to access rural project site daily (30+ miles from Odessa)
- Comfortable working independently in rugged or outdoor settings.
- Safety awareness and ability to adhere to all site safety protocols.
- Strong understanding of user-facing device troubleshooting
- Knowledge of Apple mobile tools, app installs and profile settings
- Ability to support technology users with minimal supervision
Responsibilities
- Provide hands on support for all iPads, laptops and desktops
- Troubleshoot and resolve hardware/software issues locally
- Support onboarding and IT provisioning for new field users
- Validate application installations and file access on mobile devices
- Maintain readiness of shared workspaces and conference rooms
- Escalate issues appropriately and log all activities in ServiceNow
- Perform minor network tasks (e.g. cable swaps, router checks, Starlink installations) as needed
- Participate in team calls and feedback loops with central IT leadership
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Professional, Scientific, and Technical Services
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
