Deskside Support (Onsite)

Cognizant Technology Solutions • Stillwater, MN

385d • $63,500 - $74,500

About The Position

The Deskside Support position at Cognizant involves providing onsite technical support to end-users in a corporate environment. This role is crucial for ensuring that users can effectively utilize their hardware and software, contributing to the overall digital transformation efforts of the company. The position requires strong communication skills, problem-solving abilities, and a willingness to work flexible hours, including evenings and weekends, as needed.

Requirements

• Experience providing deskside support in a corporate environment.
• Good communication and customer service skills.
• Ability to solve hardware and software issues on desktops, laptops, and mobile devices.
• Familiarity with remote access tools and techniques.
• Experience working with Active Directory and other directory services.
• Knowledge of Windows 10, Windows 11, Macintosh OS, and Intune/SCCM tools.

Responsibilities

• Provide deskside support to end-users in a corporate environment.
• Solve hardware and software issues on desktops, laptops, and mobile devices.
• Utilize remote access tools and techniques to assist users.
• Prioritize and work optimally under pressure.
• Lead deployment of software releases, system upgrades, and patches on end-user devices.
• Accountable for procurement and asset management of end-user devices.
• Lead activities such as customer relocations and departmental infrastructure build-out.
• Analyze symptoms of problems to accurately identify causes and resolve issues.
• Uninstall/reinstall basic software applications and verify hardware and software setups.
• Perform onsite installations or replacements of hardware components and software repairs.
• Conduct diagnostic testing and utilize remote control tools to assist users.

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed