Deskside Support (Onsite)

Cognizant Technology Solutions • Phoenix, AZ

386d • $37,804 - $74,500

About The Position

The Deskside Support position at Cognizant involves providing on-site technical support to end-users in a corporate environment. The role focuses on resolving hardware and software issues, managing end-user devices, and ensuring effective communication and customer service. This position is essential for maintaining operational efficiency and supporting the digital transformation initiatives of the company.

Requirements

• Experience providing deskside support in a corporate environment.
• Strong communication and customer service skills.
• Proficiency in troubleshooting hardware and software issues.
• Familiarity with remote access tools and techniques.
• Experience with Active Directory and directory services.
• Knowledge of Windows 10, Windows 11, and Macintosh OS.
• Experience with Intune and SCCM tools.

Nice To Haves

• Experience with Beyond Trust and Logme In tools.

Responsibilities

• Provide deskside support to end-users in a corporate environment.
• Resolve hardware and software issues on desktops, laptops, and mobile devices.
• Utilize remote access tools and techniques for support.
• Prioritize and manage multiple tasks under pressure.
• Work flexible hours, including evenings and weekends as needed.
• Provide Level 2 onsite or remote support for complex customer issues.
• Lead deployment of software releases, system upgrades, and patches on end-user devices.
• Manage procurement and asset management of end-user devices.
• Assist with customer relocations and departmental infrastructure build-out.
• Analyze symptoms to accurately identify and resolve issues.
• Uninstall/reinstall software applications and verify hardware/software setups.
• Perform onsite installations or replacements of hardware components and software repairs.
• Conduct diagnostic testing and utilize remote control tools for user assistance.

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed