Deskside Support Engineer- Onsite

Cognizant Technology Solutions • Chicago, IL

79d • $37,800 - $59,500

About The Position

The Deskside Support Engineer position is based in Chicago, IL and requires 1-3 years of experience in supporting and troubleshooting desktops, workstations, notebooks, and similar devices. The role involves providing excellent customer service and managing client relationships both in and outside of India. Responsibilities include assisting with weekly reports, inventory management, supplier management, and other administrative tasks as needed.

Requirements

• 1-3 years of experience in desktops, workstations, notebooks, and similar devices support and troubleshooting
• Excellent skills in user IT infrastructure - Desktops, Laptops, Printers, Handhelds, Smartphones, etc.
• Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications (e.g., Office)
• Strong Microsoft Office skills (Outlook, Word, and Excel)
• Effective communication in English and local languages

Responsibilities

• Provide hardware break fix support, typically by whole unit swap
• Manage spares provided on site
• Provide deskside support as described
• Execute installations and changes
• Deliver an excellent level of customer service
• Adhere to defined processes and work instructions, including management of both proactive and reactive escalations
• Interface with multiple levels of end users, management, 'VIPs', and local technical staff
• Troubleshoot issues on multiple computer platforms: Macintosh, Windows, Linux, and mobile devices
• Knowledge of network configurations: LAN, WAN, Wireless, VPN, and VLAN
• Responsible for asset tagging and entering all incoming equipment into the asset management system
• Provide weekly reports on physical inventory counts and record weekly outflows of hardware equipment
• Work with external suppliers to schedule repairs for damaged/malfunctioning hardware

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed