Deskside Support Engineer - 5712295

Accenture • Chicago, IL

293d • $22 - $32 • Remote

About The Position

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists. As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

Requirements

• A minimum of 1 year of experience as Deskside Support Specialist (hardware configuration & support)
• Must be able to lift at least 25 lbs
• High School Diploma or GED

Nice To Haves

• Bachelor's or Associate's degree
• Exceptional communication and interpersonal skills
• Enterprise printer support experience
• VPN and VDI support experience
• Prior inventory management of corporate assets
• Call center support experience
• Proficient in troubleshooting experience with Windows OS, Active Directory, O365 Suite of Applications
• Experience troubleshooting utilizing remote support tools
• ServiceNow ticketing system experience
• Ability to troubleshoot first call resolutions while being able to multi task hardware related issues
• Experience in imaging workstations (desktops/laptops)
• Support End-User projects supporting IT & business operations
• Effectively work with cross functional teams to deliver on IT & business objectives

Responsibilities

• Day to day varies from phone/email, project-based work
• Responding to calls, tickets and emails to troubleshoot reported issues in a helpdesk environment
• Answering tickets via phone/email/chat and own resolution of all incidents & requests to closure
• Troubleshooting, monitoring, and maintaining desktop hardware and support of business applications
• Support new hire deployments, as well as, RTO projects and office moves
• Network connectivity troubleshooting & control room support
• Maintaining hardware inventory in designated site pantry & inventory management tools
• Shipping and receiving of assets
• Supporting remote workforce - troubleshooting and diagnosing root cause of issues to resolution

Benefits

• Competitive rewards
• Access to benefits programs
• World-class learning resources

What This Job Offers

• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED