Desk Top Support Technician I (ATLDOT)

City of Atlanta • Atlanta, GA

12d • Onsite

About The Position

Performs IT systems installation, repair and preventative maintenance of personal computers and related systems. This is an intermediate level position capable of carrying out most assignments under general direction. Works under very general supervision. May work independently or with other skilled or semi-skilled workers with responsibility for completion of assigned tasks. Selects from multiple procedures and methods to accomplish tasks. Applies organizational policies. Provides guidance and training as required to lower level, interns, temporary employees, etc. Routinely provides work group leadership, guidance, and/or training to less experienced staff.

Requirements

• Working knowledge of personal computers and related systems and networks and how they work.
• Working knowledge of Microsoft Office software.
• Skill in setting up and maintaining personal computers and related hardware.
• Ability to identify key issue(s) and resolve and/or escalate to higher level.
• Associate’s degree in computer science.
• At least two (2) years of work experience in help desk and/or desk top support.
• any combination of education and experience that would provide the desired skills, knowledge, and ability to perform the job functions.

Nice To Haves

• None

Responsibilities

• Troubleshoots software and computer hardware failures.
• Assists in recommending software to meet user requirements.
• Works on assignments that are semi-routine in nature but recognizes the need for deviation from accepted practice.
• Identifies network problems involving desktop or laptop computers.
• Maintains inventory of equipment, hardware and software and supplies.
• Troubleshoots, maintains, and monitors external and internal drives, printers, plotters and scanners.
• Will possibly provide support at multiple locations within the department.
• May perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees