Desk Operations Specialist

Mayo Clinic • Onalaska, WI

92d

About The Position

Facilitates patient visits and supports the health care provider by anticipating and responding to patient needs and requests of the health care team. Allows care providers to focus on patient care by coordinating details of patient visits, which can include: coordinating complex appointment schedules and daily activities of the care providers in a multispecialty medical practice, preparing patients, completing pre-examination record information, managing the flow of patient materials. Obtains or verifies patient demographics, medical insurance information, and properly advises patients of scheduling delays or changes to the appropriate individuals, and serves as a direct contact and resource to the patient. Schedules and reschedules tests/consults requests from various venues of communication. Performs related administrative duties such as processing ABN forms, insurance verification, as well as processes patient appointment communications and related materials. Able to navigate through multiple electronic applications and devices, medical equipment, examples include iPad/tablets, Text Reminder Notifications, and assisting patients in using Kiosks. This role requires flexibility which may include cross-coverage and travel depending on location. Must be willing to adjust work schedules in response to department or clinical needs.

Requirements

• High school diploma or GED.
• One year of customer service experience in administrative, physician's office, appointment scheduler, or retail/service industry.
• Computer skills including Windows-based applications and intranet/internet use.
• Ability to keyboard and navigate through multiple applications.

Nice To Haves

• Associate's Degree and coursework in a healthcare related field.
• Completion of a Medical Terminology course.
• Exposure to electronic health record.

Responsibilities

• Facilitates patient visits and supports health care providers.
• Coordinates complex appointment schedules and daily activities of care providers.
• Prepares patients and completes pre-examination record information.
• Manages the flow of patient materials.
• Obtains or verifies patient demographics and medical insurance information.
• Advises patients of scheduling delays or changes.
• Schedules and reschedules tests/consults requests.
• Processes ABN forms and insurance verification.
• Navigates multiple electronic applications and devices.
• Assists patients in using Kiosks.

Benefits

• Basic Life Support (BLS) may be required in some areas.
• Individuals may need to complete additional coursework upon hire.

What This Job Offers

• Industry: Hospitals
• Education Level: High school or GED