Desk Operations Specialist - Office of Access Management FLA

Mayo Clinic • Jacksonville, FL

1d

About The Position

Facilitates scheduling and rescheduling of patient visits and coordinates complex appointment schedules within multiple medical specialty practices. Serves as a direct contact and resource to the patient and medical care teams. Obtains or verifies patient demographics, medical insurance information, processes financial screenings and reviews appointment preparation instructions with the patient. Proficiently and professionally communicates and operates through multiple communication avenues including electronically and verbally and must consistently meet or exceed service level standards. Performs related administrative duties such as processing ABN forms, insurance verification, as well as processes patient appointment communications and related materials. Skillfully navigates through multiple electronic applications, devices, and medical equipment. Examples include, but not limited to, electronic medical record, electronic applications, iPad/tablets, and assisting patients in using Kiosks. Independently identifies opportunities for improvement and offers creative solutions. This role requires flexibility which may include cross-coverage and travel depending on location. Must be willing to adjust work schedules in response to department or clinical needs. Accuracy and thoroughness in all patient-related activities including electronic communication, is critical.

Requirements

• Proficient and professional communication skills (electronically and verbally)
• Ability to meet or exceed service level standards
• Skill in navigating through multiple electronic applications, devices, and medical equipment
• Flexibility (cross-coverage and travel)
• Willingness to adjust work schedules in response to department or clinical needs
• Accuracy and thoroughness in all patient-related activities including electronic communication

Responsibilities

• Facilitates scheduling and rescheduling of patient visits
• Coordinates complex appointment schedules within multiple medical specialty practices
• Serves as a direct contact and resource to the patient and medical care teams
• Obtains or verifies patient demographics and medical insurance information
• Processes financial screenings
• Reviews appointment preparation instructions with the patient
• Performs related administrative duties such as processing ABN forms and insurance verification
• Processes patient appointment communications and related materials
• Navigates through multiple electronic applications, devices, and medical equipment
• Identifies opportunities for improvement and offers creative solutions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed