Desk Operations Specialist

Mayo Clinic • Lake City, MN

9d • Hybrid

About The Position

Facilitates patient visits and supports the health care provider by anticipating
and responding to patient needs and requests of the health care team. Allows
care providers to focus on patient care by coordinating details of patient
visits, which can include: coordinating complex appointment schedules and daily
activities of the care providers in a multispecialty medical practice, preparing
patients, completing pre-examination record information, managing the flow of
patient materials. Obtains or verifies patient demographics, medical insurance
information, and properly advises patients of scheduling delays or changes to
the appropriate individuals, and serves as a direct contact and resource to the
patient. Schedules and reschedules tests/consults requests from various venues
of communication. Performs related administrative duties such as processing ABN
forms, insurance verification, as well as processes patient appointment
communications and related materials. Able to navigate through multiple
electronic applications and devices, medical equipment, examples include
iPad/tablets, Text Reminder Notifications, and assisting patients in using
Kiosks. This role requires flexibility which may include cross-coverage and
travel depending on location. Must be willing to adjust work schedules in
response to department or clinical needs.

This eDOS position will support inbasket and workqueue management across
Minnesota practices.  In this role, you would join a team of 11 members who
provide remote support for inbasket management, work queues, provider
rescheduling, the MCHS Weight Management program, and PCOD scheduling efforts.

As staffing needs arise, this individual would be required to float on-site to
assist with check-in and scheduling at the Cannon Falls, Lake City, and Red Wing
locations.

Requirements

• Able to navigate through multiple electronic applications and devices, medical equipment, examples include iPad/tablets, Text Reminder Notifications, and assisting patients in using Kiosks
• Requires flexibility which may include cross-coverage and travel depending on location
• Must be willing to adjust work schedules in response to department or clinical needs

Responsibilities

• Facilitates patient visits
• Supports the health care provider by anticipating and responding to patient needs and requests of the health care team
• Coordinates complex appointment schedules and daily activities of the care providers in a multispecialty medical practice
• Prepares patients
• Completes pre-examination record information
• Manages the flow of patient materials
• Obtains or verifies patient demographics, medical insurance information
• Advises patients of scheduling delays or changes to the appropriate individuals
• Serves as a direct contact and resource to the patient
• Schedules and reschedules tests/consults requests from various venues of communication
• Performs related administrative duties such as processing ABN forms, insurance verification, as well as processes patient appointment communications and related materials
• Supports inbasket and workqueue management across Minnesota practices
• Provides remote support for inbasket management, work queues, provider rescheduling, the MCHS Weight Management program, and PCOD scheduling efforts
• Assist with check-in and scheduling at the Cannon Falls, Lake City, and Red Wing locations

Benefits

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed