Desk Operations Specialist - Multiple Departments
About The Position
Facilitates scheduling and rescheduling of patient visits and coordinates complex appointment schedules within multiple medical specialty practices. Serves as a direct contact and resource to the patient and medical care teams. Obtains or verifies patient demographics, medical insurance information, processes financial screenings and reviews appointment preparation instructions with the patient. Proficiently and professionally communicates and operates through multiple communication avenues including electronically and verbally and must consistently meet or exceed service level standards. Performs related administrative duties such as processing ABN forms, insurance verification, as well as processes patient appointment communications and related materials. Skillfully navigates through multiple electronic applications, devices, and medical equipment. Examples include, but not limited to, electronic medical record, electronic applications, iPad/tablets, and assisting patients in using Kiosks. Independently identifies opportunities for improvement and offers creative solutions. This role requires flexibility which may include cross-coverage and travel depending on location. Must be willing to adjust work schedules in response to department or clinical needs. Accuracy and thoroughness in all patient-related activities including electronic communication, is critical.
Requirements
- Proficient communication skills (electronically and verbally)
- Ability to meet or exceed service level standards
- Experience with electronic medical records and applications
- Experience with iPad/tablets and Kiosks
- Flexibility to cross-cover and travel
- Willingness to adjust work schedules
- Accuracy and thoroughness in patient-related activities
Responsibilities
- Facilitates scheduling and rescheduling of patient visits
- Coordinates complex appointment schedules within multiple medical specialty practices
- Serves as a direct contact and resource to the patient and medical care teams
- Obtains or verifies patient demographics and medical insurance information
- Processes financial screenings
- Reviews appointment preparation instructions with the patient
- Communicates proficiently and professionally through multiple communication avenues including electronically and verbally
- Meets or exceeds service level standards
- Performs related administrative duties such as processing ABN forms and insurance verification
- Processes patient appointment communications and related materials
- Skillfully navigates through multiple electronic applications, devices, and medical equipment
- Assists patients in using Kiosks
- Independently identifies opportunities for improvement and offers creative solutions
- Cross-coverage and travel depending on location
- Adjusts work schedules in response to department or clinical needs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
