Desk Operations Specialist Part Time

Mayo Clinic • Mankato, MN

132d

About The Position

The position facilitates patient visits and supports healthcare providers by anticipating and responding to patient needs and requests from the healthcare team. It allows care providers to focus on patient care by coordinating details of patient visits, which can include coordinating complex appointment schedules and daily activities of care providers in a multispecialty medical practice. Responsibilities include preparing patients, completing pre-examination record information, and managing the flow of patient materials. The role also involves obtaining or verifying patient demographics and medical insurance information, advising patients of scheduling delays or changes, and serving as a direct contact and resource for patients. Additionally, the position requires scheduling and rescheduling tests and consult requests from various communication venues, performing related administrative duties such as processing ABN forms and insurance verification, and managing patient appointment communications and related materials. The role requires flexibility, which may include cross-coverage and travel depending on location, and the ability to adjust work schedules in response to department or clinical needs.

Requirements

• High school diploma or GED required.
• One year of customer service experience required (administrative, physician's office, appointment scheduler, or retail/service industry).
• Computer skills including Windows-based applications and intranet/internet use.
• Ability to keyboard and navigate through multiple applications.

Nice To Haves

• Associate's Degree and coursework in a healthcare-related field preferred.
• Completion of a Medical Terminology course preferred.
• Exposure to electronic health records preferred.

Responsibilities

• Facilitates patient visits and supports healthcare providers.
• Coordinates complex appointment schedules and daily activities of care providers.
• Prepares patients and completes pre-examination record information.
• Manages the flow of patient materials.
• Obtains or verifies patient demographics and medical insurance information.
• Advises patients of scheduling delays or changes.
• Serves as a direct contact and resource for patients.
• Schedules and reschedules tests and consult requests.
• Performs related administrative duties such as processing ABN forms and insurance verification.
• Processes patient appointment communications and related materials.
• Navigates through multiple electronic applications and devices.
• Assists patients in using kiosks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED