Desk Operations Specialist - FTE .5

About the position

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You'll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.

Responsibilities

• Facilitates patient visits and supports the health care provider by anticipating and responding to patient needs and requests of the health care team.
• Coordinates details of patient visits, including complex appointment schedules and daily activities of care providers in a multispecialty medical practice.
• Prepares patients and completes pre-examination record information.
• Manages the flow of patient materials and obtains or verifies patient demographics and medical insurance information.
• Advises patients of scheduling delays or changes and serves as a direct contact and resource to the patient.
• Schedules and reschedules tests/consults requests from various venues of communication.
• Performs related administrative duties such as processing ABN forms and insurance verification.
• Processes patient appointment communications and related materials.
• Navigates through multiple electronic applications and devices, including iPads/tablets and Text Reminder Notifications.
• Assists patients in using Kiosks.
• Requires flexibility which may include cross-coverage and travel depending on location.

Requirements

• High school diploma or GED and one year of customer service experience required, such as administrative, physician's office, appointment scheduler or retail/service industry.
• Requires computer skills including Windows-based applications and intranet/internet use with the ability to keyboard and navigate through multiple applications.
• Associate's Degree and coursework in a healthcare related field is preferred.
• Completion of a Medical Terminology course preferred.
• Exposure to electronic health record preferred.
• Ability to work independently, be goal-directed and have strong organizational skills.
• Effectively multitask without compromising quality.
• Ability to comprehend and excel in both verbal and written communication.
• Ability to communicate with individuals and small groups with credibility and confidence.
• Ability to handle difficult situations, remain calm under stress, manage emotional situations, display empathy and maintain positive communication.
• Demonstrate a friendly, positive attitude, display energy and drive in performing daily responsibilities.
• Must be flexible and easily adapt to a changing work environment.

Nice-to-haves

• Basic Life Support (BLS) may be required in some areas.
• Individuals may also need to complete additional coursework upon hire.

Benefits

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.