Desk Operations Specialist - Bone Marrow Transplant

Mayo Clinic • Rochester, MN

436d • $42,869 - $60,133

About The Position

The Desk Operations Specialist (DOS) at Mayo Clinic plays a crucial role in facilitating patient visits and supporting healthcare providers by anticipating and responding to patient needs. This position is essential in coordinating complex appointment schedules and managing the flow of patient materials, allowing care providers to focus on delivering quality patient care. The DOS also engages in various administrative duties, ensuring effective communication and excellent customer service while navigating a dynamic healthcare environment.

Requirements

• High school diploma/GED and a minimum of two years' customer service experience in a multi-tasking environment.
• OR Associate's Degree in a healthcare-related field is preferred.
• Completion of a Medical Terminology course within six months of employment for individuals without relevant medical education or experience.
• Ability to work independently and possess strong organizational skills.
• Effective multitasking skills without compromising quality.
• Strong verbal and written communication skills, including proper telephone etiquette.
• Ability to handle difficult situations and remain calm under stress.
• Demonstrate a friendly, positive attitude and energy in daily responsibilities.

Nice To Haves

• Associate's Degree and coursework in a healthcare-related field (e.g., Medical Assistant, Health Care/Medical Receptionist).
• Exposure to electronic health records.
• Basic Life Support (BLS) certification may be required in some areas.

Responsibilities

• Facilitate patient visits and support healthcare providers by anticipating and responding to patient needs.
• Coordinate complex appointment schedules and daily activities of care providers in a multispecialty medical practice.
• Prepare patients and complete pre-examination record information.
• Manage the flow of patient materials and verify patient demographics and medical insurance information.
• Advise patients of scheduling delays or changes and serve as a direct contact for patient inquiries.
• Schedule and reschedule tests and consult requests from various communication venues.
• Process ABN forms, insurance verification, and patient appointment communications.
• Navigate multiple electronic applications and devices, assisting patients with kiosks and notifications.
• Support access and navigation activities, including greeting patients and verifying appointments in the EHR.
• Enforce entrance utilization policies and engage security and multidisciplinary team members as needed.

Benefits

• Competitive compensation
• Comprehensive benefit plans
• Continuing education and advancement opportunities
• Flexible work schedules
• Support for diversity, equity, and inclusion initiatives

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED