Desk Host

Lake of the Torches Resort & Casino•Lac du Flambeau, WI

7h•Onsite

About The Position

The primary responsibility of this position is to function as the concierge of the Lake of the Torches Casino Host Team, providing exceptional customer service to guests and promote positive guest relations following all Advantage You initiatives. The Casino Desk Host does not have an assigned host player list but will have a full understanding of the Casino Hosts purpose as it pertains to Player Development and the valued players that they are personal hosts to. Specific responsibilities include, but are not limited to, the following:

Requirements

A High School education or equivalent is required.
Previous experience in a customer service/sales environment is preferred.
Computer experience in Excel, Microsoft Word, and Outlook as well as the ability to work with modern mobile technology.
Must possess excellent interpersonal, oral, and written communications along with exceptional customer service skills, which includes the ability to approach and initiate conversations/dialog with guests, both internal and external of Lake of the Torches Casino.
Strong familiarity with PC’s and related software is required.
Must be able to manage and maintain confidential information with diplomacy and tact.
Ability to follow all internal and property control policies and procedures.
Must maintain a professional demeanor in stressful as necessary.
Must be able to be licensed by the Lac du Flambeau Tribal Gaming Commission.
All Casino Hosts must be able to work irregular hours, weekends, holidays and be available for call in to work on short notice.
Must attend all mandatory meetings and attend departmental training and development sessions.

Nice To Haves

Casino player tracking system experience is a plus or have the strong ability to learn.

Responsibilities

Acknowledges, greets guests, and responds to guest requests and offers, provides information, and assists guests in a timely manner.
Assists in providing complimentary amenities to Players Club Premier members and other high action players.
Informs Players Club Premier members of their point status and makes members aware of other Players Club Premier benefits.
Actively sells and explains the benefits of being a Players Club member and enrolls guests in the Players Club Program when necessary.
Notifies guests of promotions, future events, and other Lake of the Torches Casino activities.
Assists Players Club Premier members in purchasing tickets for casino sponsored events, makes hotel reservations, and performs other activities on behalf of Players Club Premier members.
Assists in resolving guest issues or concerns, facilitates satisfactory outcomes, and notifies Host Team of issue and results.
Will work directly with Casino Hosts to create and submit direct mail offers as well as support the Casino Lead Host in promotional event mailings.
Assists with internal department needs, as requested.
Notifies manager, supervisor, or Facility Administrator of situations that may affect guests or associates or the Lake of the Torches Casino.
Works within a team environment where communication is critical.
Performs other duties as assigned.