Desk Clerk - West Side Chicago

Thresholds • Melrose Park, IL

3d • $18 • Onsite

About The Position

Do you want a rewarding job in mental health? Thresholds makes a difference for people who live with severe mental illness and Desk Clerks ensure that Thresholds locations are safe and welcoming to both staff and Thresholds clients. You will greet, sign in, and provide excellent customer service to Thresholds clients, staff, and guests. As a central part of the location, you will build cordial relationships with the clients and contribute to a pleasant atmosphere in the building. Desk clerks also ensure safety by monitoring security cameras and making sure doors are locked and closed. You will contribute to client recovery by communicating with clinical teams verbally and through records. Additionally, you will support the program by answering and transferring phone calls, sorting mail, and completing other administrative tasks. Opportunities for paid training and professional development, including learning more about clinical skills, will deepen your knowledge of the mental health field. Thresholds fosters opportunities for growth in administrative, leadership, or clinical skills. We are seeking coverage for a variety of shifts and locations: 1st, 2nd, or 3rd shifts Full time, part time, and substitute shifts Chicago neighborhoods served: Englewood, South Shore, Bridgeport, Humboldt Park, Edgewater, Uptown, Rogers Park, Melrose Park, Austin

Requirements

• Passion for mental health advocacy
• High school diploma or GED certificate
• To be at least 21 years old
• Reliable personal or public transportation to get to work location
• Effective communication and relationship-building skills
• Attention to detail and dependability

Responsibilities

• Greet, sign in, and provide excellent customer service to Thresholds clients, staff, and guests
• Build cordial relationships with the clients and contribute to a pleasant atmosphere in the building
• Ensure safety by monitoring security cameras and making sure doors are locked and closed
• Contribute to client recovery by communicating with clinical teams verbally and through records
• Support the program by answering and transferring phone calls, sorting mail, and completing other administrative tasks

Benefits

• Competitive Pay: $18.30/hrly
• Based upon education, experience, and licensure
• $1000 salary increase for LSW or LPC licensure
• $1000 salary increase for CRSS
• Paid time off available
• 403(b) retirement plan with 3% employer match
• Robust employee assistance program (EAP)
• Mileage reimbursement if driving is required
• Thresholds is a mission-driven agency with a deep commitment to fostering an environment where all feel valued and respected, a place where every employee can be themselves, thrive, and support the agency's mission.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees