Desk Clerk Lead (UH-Guam)

Tlingit Haida Tribal Business Corporation-posted 2 months ago
Full-time
Dededo, GU
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At Tlingit Haida Tribal Business Corporation (THTBC), your work goes beyond the job description—it becomes part of a purpose-driven legacy. Our continuous commitment to growth directly contributes to the strength, resilience, and future of the communities we support. Our growth fuels programs, services, and lasting value for the Tribe, making every success a shared one. For over 35 years THTBC and its subsidiaries has delivered essential services to federal clients across the globe. Whether supporting logistics, information technology, cyber security, or facilities operations, we are united by a shared mission: to create meaningful economic opportunity and growth of the Tlingit & Haida Tribes of Alaska. Together We Grow – One Mission, One Team – With a Commitment to Serve.

  • Provides technical guidance to team members while supporting daily tasks and ensuring work meets quality and compliance standards.
  • Utilizes, updates, and maintains the Electronic Military Housing (eMH) database to support housing operations.
  • Receives, processes, reconciles, interprets, and summarizes documentation using standard office equipment.
  • Regularly communicates with service members, vendors, and company personnel to exchange information and provide support.
  • Addresses service member concerns, assists in identifying solutions, and conducts follow-up to ensure resolution and satisfaction.
  • Maintains and updates both manual and electronic records related to service members and barracks, ensuring accuracy and completeness.
  • Manages room assignments and terminations in accordance with established procedures.
  • Schedules and conducts check-in, check-out, and vacancy inspections as required.
  • Follows established methods and procedures to complete assigned tasks efficiently and accurately.
  • Logs, tracks, and reports service calls to the appropriate department or area of responsibility.
  • Issues, tracks, and manages control of mechanical keys and electronic key cards for assigned rooms.
  • Adhere to company policies, procedures, and safety regulations.
  • Perform other duties as assigned.
  • Customer service or front desk experience in a retail, office, hospitality, or service-based environment.
  • Strong verbal and written communication skills for interacting professionally with customers, staff, and vendors.
  • Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
  • Knowledge of the Enterprise Military Housing (eMH) Program preferred.
  • Must be able to satisfactorily complete a Tier 1 Public Trust background check, if required for the position.
  • Must be able to maintain the ability to access the government worksite.
  • Must possess and maintain a valid state driver’s license and a safe driving record, in accordance with company policy, to operate vehicles or equipment as required for the position.
  • Flexible benefits package including medical, dental, and vision plans.
  • TRICARE Supplemental.
  • Critical illness coverage.
  • Employee discounts.
  • Wellness seminars.
  • Company-paid life and short-term disability insurance.
  • Optional long-term disability.
  • Paid leave.
  • 401(k) plan.
  • Identity theft protection.
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