Desk Assistant (Full-time Position) - Near SDSU

Capstone on Campus Management LLC•San Diego, CA

6h•$18 - $20

About The Position

The Desk Assistant is the front line of contact for The Row and Sanctuary Suites. They are responsible for positively assisting all residents and guests by providing a comprehensive customer experience. The successful candidate has the ability to critically think and use proper problem-solving skills to assist residents as needed.

Requirements

High school diploma or general education degree (GED).
2-3 years’ clerical experience.
Proficiency in Microsoft Word, Excel, and Outlook; ability to operate office equipment including photocopier, fax, and telephone.
Knowledge and understanding of organization structure, workflow, and operating procedures.
Knowledge of administrative and clerical procedures and systems such as managing files/records and other office procedures and terminology.
Good organization and communication skills.
Must be a team player, we all must work together as we strive to provide the best service possible for our residents & customers.

Responsibilities

Greet residents, visitors, and vendors in a welcoming manner.
Answer incoming phone calls, determine the purpose of callers, document interactions as needed, and resolve inquiries or route calls appropriately.
Respond to and follow up on emails sent to the community account in a timely manner.
Provide accurate information about the community, policies, procedures, and services.
Take and relay messages to appropriate personnel.
Assist residents with basic account inquiries and provide support related to billing and collections.
Process payments and issue receipts in accordance with company policies and procedures.
Maintain organized resident files and documentation.
Perform data entry and maintain accurate records within the housing management system
Operate office equipment and computer systems to input, retrieve, and manage data.
Receive, sort, and distribute incoming mail and packages (federal, campus, and carrier deliveries).
Prepare and process outgoing mail and community mailings.
Coordinate office supply inventory and order materials as needed.
Support leasing activities, including inquiry response, prospect assistance, and administrative preparation.
Assist with move-in and move-out processes, including documentation and key distribution tracking.
Provide administrative support for marketing initiatives, special events, and peak operational periods.
Support site leadership with special projects.
Maintain confidentiality and professionalism in all interactions.
Perform other duties as assigned to support the efficient operation of the housing community.