Desk Assistant (Student Position)

Capstone on Campus Management LLC•Pittsburgh, PA

19h•$11•Onsite

About The Position

Brottier Hall, St. Martin Hall, and McGinley Hall all located on the campus of Duquesne University located in Pittsburgh, PA are managed by Capstone On-Campus Management (COCM)/Lumina Communities. COCM is responsible for all aspects of operational management for Brottier, St. Martin, and McGinley Halls in Lumina Communities. Under the direct supervision of the operations Coordinator, in collaboration with the Assistant Director of Operations, the Desk Assistants are responsible for customer service and administrative functions for the students and prospective students to Brottier, St. Martin, and McGinley Halls.

Requirements

Obtain high school diploma or general education degree (GED).
Current student at a post-secondary institution at Duquesne University or other post-secondary institution
Ability to read and comprehend simple instructions, short correspondence, and write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to apply common sense understanding to carry out instructions. Ability to deal with problems involving several concrete variables in standardized situations.
Have knowledge and ability operate Microsoft Word, Excel, and Outlook.
Ability to operate basic office equipment including photocopier, fax, and telephone. Basic typing and filing skills.

Nice To Haves

Preference will be given to current Duquesne University students and/or residents of Brottier, St. Martin, and McGinley Halls.

Responsibilities

Monitor all access to the front entryway of the building; this includes greeting residents/visitors to Brottier, St. Martin, and McGinley Halls reporting safety/security issues to appropriate authorities, and administering sign-in/out procedures for guests and equipment according to university policy.
Provide customer service through personal and electronic interaction (e.g. tours, e-mails, instant messaging, phone calls)
Act as a referral agent for students; be knowledgeable about campus resources.
Knowledgeable about work order system and provide guidance to residents.
Assist residents with lockouts.
Sort, forward, and record mail and packages for residents and staff.
Assist with mail key/box audits.
Develop fliers, social media content, spreadsheets, and documents as determined by Office staff.
Assists with general organization of desk areas, study lounge, kitchenette, and patios.
Review emergency protocols for building on a regular basis.
Attending all required meetings and training.
Other duties as assigned.