Desk Appraiser-Auto

Sentry Insurance Agency•Nashville, TN

4d•Hybrid

About The Position

Lead efficient claim decisions by assessing losses, building estimates, and securing fair settlements while collaborating with repair teams and tracking the latest repair technology. The position is NOT available for remote work. This role will follow our hybrid work model out of one of the following offices; Tampa, FL; Goldsboro, NC; Nashville, TN; Davenport, IA; Madison, WI; Stevens Point, WI; or El Paso, TX. What You'll Do The focus of this role is conducting inspections on auto damage to prepare and review repair estimates. Additionally, you’ll: Virtually inspect damaged vehicles to assess the extent of structural, body, mechanical, and interior damage. Prepare detailed, accurate, and comprehensive damage reports and repair estimates using specialized software (CCCOne). Maintain detailed records of appraisals, photographs, and communications related to each claim. Review and interpret insurance policies to determine coverage and liability. Negotiate settlements with repair facilities and clients, ensuring fairness and compliance with company policies. Communicate effectively with clients, repair shops, and insurance adjusters to ensure clarity and satisfaction in the claims process. Provide exceptional customer service, addressing client concerns and inquiries promptly and professionally. Stay updated on industry trends, repair techniques, and new vehicle models to provide informed and accurate assessments. Obtain and maintain state adjuster/appraiser licenses as required What it Takes Associate’s degree or equivalent work experience Knowledge of vehicle repairs gained from previous experience in a repair facility, appraising responsibilities, or collision repair course work preferred Total Loss Claims Experience highly beneficial Knowledge of insurance policies, coverages, and claim procedures beneficial Excellent customer service skills and the ability to communicate professionally both verbally and in writing highly beneficial Computer skills and knowledge of estimating software preferred Superior time management skills and ability to perform multiple tasks effectively and concurrently beneficial Acceptable motor vehicle record if driving own or company vehicle What You'll Receive At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you’ll receive. Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday you’ll work in office. As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office. Meal Subsidy available for associates who report to an office. 401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future. Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle. Well-being and Employee Assistance programs Sentry Foundation gift matching program to encourage charitable giving. About Sentry We take great pride in making Forbes’ list of America’s Best Midsize Employers. A lot of different factors go into that honor, many of which contribute to your job satisfaction. Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we’re one of the largest and financially strongest mutual insurance companies in the United States. We’re rated A+ by A.M. Best, the industry's leading rating authority. Our headquarters is in Stevens Point, Wisconsin, with offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth. Get ready to own your future at Sentry. Opportunities await! Equal Employment Opportunity Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation. Our associates are the most important part of our company. We became one of the most financially strong mutual insurance companies in the U.S. by striving to provide the best possible service to our business customers. We do this by having conversations, forming relationships, and getting to know the people we work with and their businesses. We make that same commitment to our associates. When you join Sentry, we don’t just want you to perform tasks each day. We want you to enjoy your time with us. You’re in the driver’s seat of your career path here—sharing feedback, creating goals, accessing professional development resources, and identifying how you can contribute to both your success and the success of the company. Yes, we work hard. But we work with the purpose of helping others, and with the understanding that there’s more to life than work. We invite you to learn more about us. You’ll find we’re much more than insurance.

Requirements

Associate’s degree or equivalent work experience
Acceptable motor vehicle record if driving own or company vehicle

Nice To Haves

Knowledge of vehicle repairs gained from previous experience in a repair facility, appraising responsibilities, or collision repair course work preferred
Total Loss Claims Experience highly beneficial
Knowledge of insurance policies, coverages, and claim procedures beneficial
Excellent customer service skills and the ability to communicate professionally both verbally and in writing highly beneficial
Computer skills and knowledge of estimating software preferred
Superior time management skills and ability to perform multiple tasks effectively and concurrently beneficial

Responsibilities

Virtually inspect damaged vehicles to assess the extent of structural, body, mechanical, and interior damage.
Prepare detailed, accurate, and comprehensive damage reports and repair estimates using specialized software (CCCOne).
Maintain detailed records of appraisals, photographs, and communications related to each claim.
Review and interpret insurance policies to determine coverage and liability.
Negotiate settlements with repair facilities and clients, ensuring fairness and compliance with company policies.
Communicate effectively with clients, repair shops, and insurance adjusters to ensure clarity and satisfaction in the claims process.
Provide exceptional customer service, addressing client concerns and inquiries promptly and professionally.
Stay updated on industry trends, repair techniques, and new vehicle models to provide informed and accurate assessments.
Obtain and maintain state adjuster/appraiser licenses as required

Benefits

Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday you’ll work in office.
As a Sentry associate, you will have an in-office workspace and materials for your home office.
In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office.
Meal Subsidy available for associates who report to an office.
401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future.
Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program
Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off
Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle.
Well-being and Employee Assistance programs
Sentry Foundation gift matching program to encourage charitable giving.