Desk Agent(s) Needed! (Northridge)

Back Alley Bowling•Glendale, CA

75d

About The Position

We are seeking Front Desk Attendants to provide the most amazing bowling experience to our Guests. Looking for individuals with some pep in their step who love to chit chat and make Guests feel welcome. You will deliver prompt, friendly service by helping Guests select the best bowling experience for their group, help with the selection of proper bowling equipment (shoes and balls), answer the phones and direct calls to other departments, answer questions about all the center has to offer, maintain cleanliness and organization of the front desk and assist other departments as necessary.

Requirements

Friendly and outgoing personality
Must be able to get along with other team members
Must be willing to work a variety of shifts: day, night, and weekends
Must communicate effectively to the guests, team members, managers
Must be clean and organized
Excellent interpersonal skills
Previous Cash Handling Experience Preferred
Must be at least 18 years of age or older
CA Food Handler Certificate

Responsibilities

Answer phones with the proper greeting and provides prompt and accurate information
Ensure maximum utilization of lanes through efficient control of guest flow
Accurately assign rental shoes, lanes, billiard tables, and lockers
Clean, spray and disinfect rental shoes upon return (brushing the soles)
Track lane availability and assign open lanes
Prepare for leagues, ensuring that they start on time
Promptly notify mechanic and/or porter of any pinsetter malfunctions and logs it on call sheet
Operate POS accurately and efficiently
Use perfect cash handling practices
Assist team members with miscellaneous duties to prevent delays in Guest service
Operate the P/A system
Promptly assist Guests and answer all questions, seeking help from management as needed