Designer / Engineer - Learjet Customer Support

Bombardier•Wichita, KS

12d

About The Position

At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together. Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise. The position of Customer Support Engineer (CSE) is within Technical Services in Customer Support reporting to the Manager of Service Engineering. CSE is primarily responsible for creating engineering and FAA Approved Data for field modifications, spare parts support, ground support equipment, and service bulletin support for the Learjet fleet. Applicant must have a working knowledge of engineering and certification processes. The applicant must be able to present issues, their status, and any impact to operators, to both internal and external customers, in both written and presentation formats. Must be able to work in a cross functional environment and influence without authority. The position will support all internal discussions and meetings necessary to manage all related projects. Assist as necessary in all relevant issues affecting customer support, including closure of top customer issues. The candidate must have excellent communication skills and be a motivator who will ensure positive results, with the end customer in mind. The candidate must have an appreciation for invoicing and billing. This position is located in Wichita, Kansas.

Requirements

Proficiency with AutoCad and/or Catia V5 required
Strong leadership and interpersonal skills required
You are eligible to view and handle ITAR material
You are proficient with MS Office tools
You have working knowledge of applicable regulatory certification rules (FAA, EASA, TCCA)
Passport required

Nice To Haves

You have a university or college degree in a relevant technical field is preferred, BS in engineering is desired
Seven (7) years experience in aviation production environment is preferred
Five (5) years experience in a customer support engineering environment is preferred
You have strong technical ability, with a focus on mechanical/structural/materials
You have excellent verbal and written communication skills
You are highly motivated, a self-starter and are able to handle multiple issues effectively

Responsibilities

Modification Kit and Sustaining Spares Engineering (all Learjet models)
GSE Development (Ground Support Equipment) (all Learjet models)
Vendor Engineering Configuration Sustaining Approval
Certification of replacement parts and software upgrades, both Type Certificate and Supplemental Type Certificate programs
Assist in resolving Top Customer Issues
Some travel may be required