Walgreens-posted 11 months ago
$57,570 - $92,340/Yr
Full-time • Mid Level
Deerfield, IL
5,001-10,000 employees
Health and Personal Care Retailers

We are seeking a skilled Voice User Experience Designer to join our team. The ideal candidate will have a strong background in designing interactive voice response (IVR) applications and a deep understanding of voice user interfaces (VUI). This role requires a blend of technical expertise and creative design skills to create engaging conversational experiences for our users. The candidate will work closely with cross-functional teams to develop and implement voice solutions that meet business needs and enhance user satisfaction.

  • Design and develop IVR applications and voice user interfaces.
  • Create conversational voice user experiences for large enterprises using VUI design patterns and principles.
  • Conduct usability prototyping and testing, including the 'Wizard of Oz' method.
  • Collaborate with teams to integrate voice solutions into existing systems and processes.
  • Research and analyze user needs to inform voice persona design based on demographics and branding initiatives.
  • Utilize speech recognition and language technologies to enhance user interactions.
  • Bachelor's degree in computer science, Engineering, Human Computer Interaction, Linguistics, Cognitive Science, Graphic Design, Digital Communications design or a related field OR High School diploma/GED and at least 3 years of experience with Voice User Experience.
  • Experience with IVR application design and as a user experience designer, interaction designer, or hybrid designer.
  • Knowledge of speech recognition software applications and experience with voice or multimodal speech interfaces.
  • Working understanding of speech and language technologies such as ASR, NLU, and VUI.
  • Deep understanding of VUI design patterns and principles.
  • Experience with voice persona design based on contextual research and branding initiatives.
  • Experience with usability prototyping/testing, particularly using the 'Wizard of Oz' method.
  • Proficiency in Microsoft Office Suite.
  • Willingness to travel up to 10% of the time for business purposes.
  • Fluency or near-fluency in Spanish
  • Experience with speech recognition and speech synthesis software
  • Experience with audio engineering
  • Retail and/or healthcare industry experience
  • Expertise in human computer interaction
  • Experience with agile/scrum methodologies
  • Background in script writing or creative writing
  • Relentless desire for innovation balanced with business needs and customer expectations.
  • Salary range of $57,570 - $92,340
  • Opportunities for professional development
  • Collaborative work environment
  • Flexible working hours
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