Designated Support Engineer, Portworx

Everpure•Raleigh, NC

17d•Onsite

About The Position

As a Designated Services Engineer (DSE) for Portworx® by Everpure™, you will be the dedicated technical champion for our most strategic, high-value accounts. You will provide a "white-glove" support experience, moving beyond reactive troubleshooting to become a proactive extension of your customers' engineering teams. By mastering the Everpure™ Platform, you will ensure the stability of large-scale Kubernetes deployments across hybrid clouds, bridging the gap between customer success and internal R&D. Your mission is to foster deep technical trust, ensuring that our key partners maximize the reliability and performance of their mission-critical data services.

Requirements

Bachelor’s Degree in a technical field or equivalent experience.
Experience: Minimum 4 years of experience in customer-facing technical support, with experience in designated or specialized support for critical accounts.
Expertise in Kubernetes: Proven experience in deploying, managing and securing Kubernetes production clusters.
Experience working with various Kubernetes distributions such as: Tanzu, Openshift Container Platform, Amazon Elastic Kubernetes Service (Amazon EKS), Rancher Kubernetes Engine (RKE), Google Kubernetes Engine (GKE), etc.
Kubernetes & Container Mastery: Extensive experience deploying, securing, and managing production-grade Kubernetes clusters across diverse distributions, including OpenShift, Tanzu, EKS, RKE, or GKE.
Advanced Systems & Storage Expertise: Deep proficiency in Linux operating systems with a specialized focus on storage components, enabling you to independently troubleshoot complex data-layer issues.
Hybrid Cloud Fluency: Hands-on experience architecting and supporting solutions across major cloud providers (AWS, Azure, GCP) and virtualization platforms like vSphere.
Strategic Technical Partnership: Proven ability to manage high-stakes customer relationships, leveraging strong communication skills to navigate escalations and align technical solutions with business outcomes.
In-Office Collaboration: We are primarily an in-office environment and therefore, you will be expected to work from the Raleigh, North Carolina office in compliance with Everpure’s policies, unless you are on PTO, or work travel, or other approved leave.

Responsibilities

Drive Strategic Customer Success: Serve as the primary technical point of contact for designated accounts, providing proactive monitoring and high-touch engagement to prevent issues before they impact production.
Lead Complex Incident Resolution: Take end-to-end ownership of critical incidents in large-scale deployments, performing deep-dive analysis across the full software stack to ensure rapid restoration of services.
Accelerate Engineering Innovation: Collaborate directly with escalation and development teams to reproduce complex bugs and analyze system logs, ensuring customer feedback directly influences product reliability and usability.
Guide Deployment Lifecycle: Partner with customers through every phase—from pre-sales POCs and onboarding to production scaling—applying best practices to secure and optimize Kubernetes clusters.
Codify Best Practices: Translate unique customer challenges into scalable solutions by authoring internal and external KB articles and leading knowledge-sharing sessions to improve the overall resilience of the Portworx® ecosystem.