Designated Selling Associate - Chanel Sunglasses - Fashion Island

Nordstrom • Newport Beach, CA

356d • $19 - $19

About The Position

The ideal DSA (Designated Selling Associate) Salesperson is passionate about fashion, enjoys working one-on-one with customers and thrives in a sales environment. DSAs drive volume for Nordstrom while championing the brand they represent. DSAs are leaders in customer service, product knowledge education, merchandising, and selling. They drive sales by knowing brand performance, cultivate relationships with both existing and new customers, and educate peers on brand trends, product knowledge, and style. A day in the life includes setting and achieving sales goals for both in-store and digital selling with effective use of selling tools (inclusive of text and social media), and reservations. Building lasting relationships with customers and providing the best service on their terms is essential. This may require flexibility to perform work in a department other than the one hired into. Providing honest and confident feedback to customers about style, fit, and the value of pieces is crucial. Seeking fashion and product knowledge through meetings and trainings to build expertise is expected. DSAs will also build relationships with other DSAs, Stylists, and surrounding departments by conducting product knowledge meetings, provide valid product feedback to DM, and drive predictable business through appointment-based selling. Keeping the department customer ready through stocking, re-merchandising, display, price markdowns, merchandise transfers, and cleaning is part of the role. Additionally, growing sales by opening new Nordstrom Rewards program accounts is a key responsibility. The hours and schedule for this position will vary by week depending on business needs.

Requirements

• Excellent communication and interpersonal skills to establish rapport with customers.
• Ability to excel in a competitive team environment.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Ability to work a flexible schedule based on business needs.
• Ability to read sales reporting in relation to goals.
• Understanding of how to educate customers on new and emerging brands.
• Confidence with high/low price points and ability to showcase value to customers.
• Strong understanding of customer's holistic wardrobe and style.

Responsibilities

• Set and achieve sales goals for both in-store and digital selling using effective selling tools.
• Build lasting relationships with customers.
• Provide the best service to customers, which may require flexibility to perform duties in different departments.
• Give honest and confident feedback to customers about style, fit, and value of pieces.
• Seek fashion and product knowledge through meetings and trainings.
• Build relationships with other DSAs, Stylists, and surrounding departments by conducting product knowledge meetings.
• Provide valid product feedback to DM to improve the assortment received at the store.
• Drive predictable business through appointment-based selling during event and non-event timeframes.
• Work with the team to keep the department customer ready, including stocking, re-merchandising, display, price markdowns, merchandise transfers, and cleaning.
• Grow sales by opening new Nordstrom Rewards program accounts.

Benefits

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

What This Job Offers

• Career Level: Entry Level
• Industry: General Merchandise Retailers
• Number of Employees: 5,001-10,000 employees