Design Specialist

The AMES Companies, Inc.•Ocala, FL

7h•$17•Onsite

About The Position

As the Design Specialist, you will demonstrate a high level of customer service while working with our customers to collaborate and design home organization projects in a timely and professional manner. You will have an eye for spatial, utility, and color scheme design visualization, with excellent product knowledge. Experience and skill in designing ClosetMaid products is a plus. Must be a great communicator who can interact with clients, design closet systems, present ideas, and close the sale. We are focused on exceptional customer service and attention to detail.

Requirements

A High School Diploma or GED is a must. Trade school degree in design preferred.
1-2 years of interior design support and visualization experience preferred.
Experience in customer service and/or inside sales.
Knowledgeable in basic computer skills (MS Office, MS Excel, Outlook, etc.)
Strong verbal and written communication. Bilingual in Spanish is a plus.
Thrive in a fast-paced team environment.
Stay calm under stressful situations.
Attention to detail and accuracy.
Able to perform basic math functions and calculate dimensions, and amounts.
Ability to interpret instructions furnished in written, oral, diagram, or schedule form and perform critical reasoning.
Stay current on design trends.
Sales and Design Software skills, a plus (Salesforce, LiveStorage, Read Blueprints, CAD).
Experience and skill in designing ClosetMaid products are a plus.

Responsibilities

Provide before and after-sales support to consumers via phone and email.
Before Sales Support – Product, Pricing, Design, and ‘Where to Buy’ information.
Ask open-ended questions about customer’s projects to determine their needs.
Provide aesthetic and efficient creative design suggestions based on information provided by the Customer.
Provide exceptional customer service through active listening.
Recommend the proper parts and quantities needed for installation.
Utilize resources to walk through customers with their design solutions.
Provide accurate and complete drawings for job requests made by Architects, Designers, Builders, and Contractors for bid submittals.
Assist Builders in creating upgrade solutions by creating builder books based on their requirements.
Log and update customer information gathered during consultations and follow up with the essential information.
Escalate problems that are unable to be resolved on the spot through proper channels.
Prepare status reports, including activity, closings, follow-up, and adherence to goals.
Be trained in both consumer and pro building division product design.
Establish and maintain a positive relationship with current and potential clients.
Perform follow-up communication activities via phone, email, and chat.