Design & Service Center Manager - Signet Jewelers - Westminster City Center

Signet Jewelers • Westminster, CO

156d • $26 - $30

About The Position

Join our Field Design & Service Center Team! Whether you are just starting your career or an experienced Jeweler, we have plenty of opportunities for your growth and success. Start as an Apprentice Jeweler completing administrative/clerical tasks and polishing jewelry, and work toward becoming a Bench Jeweler. We are also looking for candidates with knowledge of stone setting, sizing, polishing and jewelry repair. Working with our team gives you the opportunity to advance from beginner to artisan in a unique promote-from-within environment. The Design & Service Center Manager oversees day to day operations of a DSC Repair Shop. Driving an efficient and successful DSC requires a diverse set of leadership skills and as a manager you’re an expert of all of them. In the DSC’s fast-paced, dynamic environment you exhibit composure as you learn from each new challenge. You build and inspire a high-performing team of unique individuals who deliver the best repair journey for our customers.

Requirements

• Proven ability to drive amazing customer service.
• Ability to drive performance with a team.
• Effective communication skills.
• Experience with performance and driving metrics.
• Previous management experience preferred.
• Must have the minimum skill set of a Level B Jeweler.

Nice To Haves

• Associates or Bachelor degree in related field preferred.
• Computer Aided Design (CAD) skills preferred.
• Computer Aided Manufacturing (CAM) skills preferred.
• GIA Gemology training.

Responsibilities

• Oversee daily operations of the Design & Service Center.
• Drive core metrics such as Quality, On-time delivery, First-Time-Right, Inventory, Audits and overall profitability.
• Recruit, hire and retain a high-performing team.
• Develop and implement training sessions to improve performance.
• Ensure all customers have a wonderful repair journey.
• Communicate with stores regarding job discrepancies and delays.
• Maintain control of supply orders and inventory.
• Conduct weekly One-on-Ones with all Design & Service Center Team Members.
• Monitor Jewelers’ production performance daily.
• Ensure all team members follow time and attendance policy.

Benefits

• Base pay, $26.44 – $30.10.
• Overtime required – varies.
• Great Place to Work-Certified™.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees