Design & Service Center Manager - Signet Jewelers - Midland Park Mall

Signet Jewelers • Midland, TX

92d

About The Position

Join our Field Design & Service Center Team! Whether you are just starting your career or an experienced Jeweler, we have plenty of opportunities for your growth and success. Start as an Apprentice Jeweler completing administrative/clerical tasks and polishing jewelry, and work toward becoming a Bench Jeweler. We are also looking for candidates with knowledge of stone setting, sizing, polishing and jewelry repair. Working with our team gives you the opportunity to advance from beginner to artisan in a unique promote-from-within environment. The Design & Service Center Manager oversees day to day operations of a DSC Repair Shop. Driving an efficient and successful DSC requires a diverse set of leadership skills and as a manager you’re an expert of all of them. In the DSC’s fast-paced, dynamic environment you exhibit composure as you learn from each new challenge. You build and inspire a high-performing team of unique individuals who deliver the best repair journey for our customers.

Requirements

• Proven ability to drive amazing customer service.
• Effective communication skills.
• Ability to train others effectively.
• Experience with performance metrics.
• Previous management experience preferred.
• Must have the minimum skill set of a Level B Jeweler.

Nice To Haves

• Associates or Bachelor degree in related field preferred.
• Computer Aided Design (CAD) skills preferred.
• Computer Aided Manufacturing (CAM) skills preferred.
• GIA Gemology training.

Responsibilities

• Oversee daily operations of the Design & Service Center.
• Recruit, hire, and retain a high-performing team.
• Develop and implement training sessions to improve performance.
• Ensure a continuous workflow through the DSC by implementing strategic production plans.
• Maintain the organization, cleanliness, and safety of the DSC.
• Drive core metrics such as Quality, On-time delivery, and overall profitability.
• Communicate with stores regarding job discrepancies and delays.
• Conduct bi-weekly outreach to store partners/managers.
• Create weekly Team Member schedules and ensure compliance with time and attendance policies.
• Conduct performance evaluations and set action plans for team members.

Benefits

• Equal opportunity employer committed to promoting diversity.
• Great Place to Work-Certified™.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees