Design & Sales Representative

Marsh Furniture Company • Burlington, NC

96d

About The Position

Marsh Kitchen & Bath is seeking a Sales & Design Representative for its Wilmington showroom. Marsh Kitchen & Bath is an industry leader in kitchen and bath design, operating showrooms in the Triad, Charlotte, and Wilmington areas of North Carolina. As a member of the team, you will have the opportunity to help customers bring their dream kitchens, baths, and other living spaces to life.

Requirements

• A creative, consultative, and customer-centric attitude.
• A sales-oriented mindset with the proven ability to prioritize, work quickly, and accurately, and produce & manage design projects within deadlines.
• Excellent interpersonal, communication, organizational, and problem-resolution skills.
• PC Literacy to include Outlook, Word, Excel, PowerPoint, and 20-20 Design V 13, construction knowledge & blueprint reading.
• Five or more years of sales, design/interior design, retail and/or kitchen and bath remodeling experience.
• Extensive knowledge of kitchen and bath design and cabinetry specifications.
• One-year minimum of customer service in retail, interior design, kitchen and bath remodeling, or construction/builder environment.
• Willingness to accommodate after-hours & Saturday appointments for customers.
• Ability to learn and follow processes and procedures, including the proprietary Marsh X system.

Responsibilities

• Provide exceptional customer service and follow-up to builder customers, homeowners, and internal peers.
• Execute the Marsh Kitchen & Bath Dream to Done sales process by greeting and gathering information from prospects, assessing needs, providing creative design concepts to meet needs, and presenting ideas in a compelling way.
• Prepare bids for new business, with an intense focus on sales acumen and recurring revenue streams with builder and remodeling customers.
• Generate design solutions and perspectives for customers using 2020 software.
• Bid materials from outside vendors, including countertops, hardware, glass, and accessories.
• Communicate effectively with customers, suppliers, and other design team members.
• Oversee the work of the Design Coordinator, ensuring accuracy in customer order documentation, scheduling, and communication.
• Accept personal ownership of customer satisfaction by resolving issues or inquiries.
• Perform other related duties as assigned by management.

What This Job Offers

• Number of Employees: 501-1,000 employees